Shift Lead Position(01696) - 1431 W South St

Domino's Franchise • Ozark, MO

1d

About The Position

Domino’s is hiring dependable, motivated Shift Leads to help guide the team and keep the store running smoothly. This is a hands-on leadership role: Shift Leads work alongside team members while directing the shift, maintaining standards, solving problems, and supporting a positive, productive work environment. The position combines customer service and food preparation with responsibility for shift performance and team operations. Previous management experience is helpful but not always required; training is available for candidates with a strong work ethic, a positive attitude, reliability, and a willingness to lead.

Shift Leads support day-to-day store operations during assigned shifts. They help direct team members, manage workflow and priorities, coach and train staff, monitor food quality and service, and support compliance with company policies and food-safety standards. They also assist with cash handling, shift accountability, and communication with store management.

This is an active restaurant position involving extended periods of standing and walking, frequent use of hands, movement throughout the store, and lifting and carrying up to 50 pounds as needed. The work may involve hot ovens, food-preparation equipment, and temperature changes between work areas and the walk-in cooler. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Requirements

• Meet applicable minimum age requirements for the position.
• Be legally authorized to work in the United States.
• Communicate clearly with customers, team members, and management.
• Have basic math and cash-handling skills.
• Be able to use computers, touchscreens, phones, and basic workplace technology.
• Maintain reliable attendance and punctuality.
• Be able to work scheduled shifts, including evenings, weekends, and holidays, based on store needs.
• Be willing to learn and follow Domino’s standards, policies, and procedures.
• Be dependable, punctual, organized, and efficient, and able to multitask in a fast-paced environment.
• Be willing and comfortable taking responsibility, leading by example, giving direction, addressing problems, and following up on assigned tasks.
• Remain calm under pressure, communicate respectfully, and make good decisions in challenging situations.
• Focus on customer service, food quality, cleanliness, and results, and be willing to help wherever needed.
• Be able to stand and walk for extended periods, bend, reach, crouch, move throughout the store, use hands frequently, and lift and carry up to 50 pounds as needed.
• Be able to work around hot ovens and food-preparation equipment and experience temperature changes between work areas and the walk-in cooler.
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required.

Nice To Haves

• Previous management experience.
• Previous restaurant, retail, customer service, or leadership experience.
• Motivation to learn and grow into higher levels of leadership.

Responsibilities

• Lead by example and set the pace for the team during assigned shifts.
• Work alongside team members, including during busy periods.
• Direct team members and keep the team focused on shift priorities.
• Assist customers at the front counter and pickup window, provide professional service, and handle concerns calmly.
• Take and process orders accurately.
• Prepare pizzas and other menu items according to Domino’s standards.
• Monitor food quality, order accuracy, and service speed.
• Maintain a clean, organized, and safe store.
• Delegate cleaning, stocking, and operational tasks and follow up to ensure completion.
• Coach team members on procedures and performance expectations, and help train and support new team members.
• Manage workflow and adjust priorities during busy periods.
• Support a positive, respectful, and accountable team environment.
• Follow and help enforce company policies, food-safety standards, and operating procedures.
• Assist with cash handling and shift accountability.
• Communicate important shift information to store management.
• Support the management team with daily store operations.
• Take ownership of problems, help find solutions, and communicate concerns to management promptly.
• Hold yourself and others accountable to store standards and help protect the customer experience.
• Stock ingredients and supplies.
• Stand and walk for extended periods; bend, reach, crouch, and move throughout the store.
• Use hands frequently for food preparation, cleaning, order entry, and other tasks.
• Lift and carry up to 50 pounds as needed and perform repetitive tasks while maintaining speed, accuracy, and quality.

Benefits

• Starting pay of $16.00 per hour; starting rate may vary based on experience, availability, and qualifications.
• Comprehensive on-the-job training.
• Hands-on leadership experience and an opportunity to build management skills.
• Opportunities for advancement and increased responsibility.
• Potential career progression into Assistant Manager, General Manager, and beyond.
• Opportunity to develop skills in leadership, customer service, operations, and team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed