Shift Lead | Brooklyn

Blank Street•New York, NY

1d•Onsite

About The Position

At Blank Street, Shift Leads help deliver an elevated, efficient cafe experience centered on high-quality coffee and matcha. This hands-on leadership role leads by example on the floor, supports smooth store operations during a shift, and helps create an environment where customers and team members feel valued. The role involves crafting coffee and matcha products, providing excellent hospitality, supporting the General Manager, training new employees, and helping improve store performance. The position is full-time, with 30–40 hours per week across 4–5 days, including two peak days (Friday, Saturday, or Sunday).

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
At least 18 years of age.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States.
Friendly, open, and approachable, with the ability to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work at a fast pace in high-volume environments.
Able to serve as an exemplary ambassador of the brand and foster team members’ growth.

Nice To Haves

Weekend and holiday availability is preferred.
Experience in hospitality, coffee, or beverage is preferred.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operating processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help motivate and foster growth among team members.