Financial Counselor - Brooklyn

NYU Langone Health • Brooklyn, NY

4d

About The Position

NYU Langone Hospital—Brooklyn is seeking a Financial Counselor to assist qualifying individuals with applications for Medicaid and other assigned health insurance programs. The role screens patients for eligibility, completes and follows up on applications, and helps patients obtain required documentation. It also involves patient communication, translation and interpreter coordination, general office duties, and collaboration with other departments to facilitate patient flow and resolve issues. The position requires bilingual Spanish ability and is based in Brooklyn.

Requirements

• High school diploma or equivalent.
• At least 2 years of Medicaid background.
• Bilingual Spanish ability, as indicated by the position title and summary.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Billing background.
• Ability to manage a heavy client volume.
• Good analytical skills.
• Ability to function independently.

Responsibilities

• Screen patients to determine eligibility for Medicaid and other programs, including Child Health Plus, SSI, and Public Assistance.
• Complete simplified or community applications.
• Follow up on the status of all applications.
• Contact patients with incomplete applications to obtain required information or documents by telephone, correspondence, or direct contact.
• Set appointments for patients to return with required documentation.
• Refer problem cases or issues to the Coordinator as necessary.
• Approve prescriptions for patients with pending Medicaid or who have lost or misplaced Medicaid cards.
• Interact courteously with patients and staff, and communicate with other departments to facilitate patient flow or resolve patient issues.
• Perform general office duties, including filing, answering telephones, transmitting messages, translating, and typing letters and forms using a PC or typewriter.
• Assess patients’ ability to communicate in English and assist in arranging an interpreter as needed.
• Perform other duties as assigned by the billing supervisor or billing director.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED