Shift Lead | Brooklyn

Blank Street•Brooklyn, NY

12h•Onsite

About The Position

At Blank Street, the Shift Lead helps bring the company’s mission to make high-quality coffee and matcha accessible and efficient to life. This is a hands-on leadership role in a fast-paced cafe environment. The Shift Lead leads by example on the floor, ensures smooth shift operations, and helps create an environment where customers and team members feel valued. The role involves preparing coffee and matcha, delivering excellent hospitality, supporting the General Manager, training new employees, and contributing to store-level initiatives.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes.
Available to work 2 peak days; peak days are Friday, Saturday, and Sunday.
Authorized to work in the United States; employment authorization is verified through Form I-9 and E-Verify.
Friendly, open, and approachable, with the ability to work well with others.
Strong knowledge of coffee and/or matcha.
Strong multitasking skills and demonstrated interpersonal communication skills.
Able to work at a fast pace in a high-volume environment.
Passionate about delivering excellent hospitality and building a regular customer base.
Able to represent the brand as an exemplary ambassador.
Desire to foster team members’ growth.

Nice To Haves

Weekend and holiday availability is preferred.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, ensuring they follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help ensure smooth operations during the shift.
Foster growth among team members.