Full-Time Shift Lead – Franklin, IN
About The Position
The Shift Lead ensures Dutch Bros’ vision, culture, and core values are upheld on every shift. This servant-leader role communicates internal and external feedback to leadership and handles operational tasks that allow the crew to focus on delivering the company’s values and customer experience. The Shift Lead leads and supports Broistas during shifts, models the Broista role, trains new team members, and assists the Shop Manager and Shop Lead with inventory, shop setup, cleanliness, and quality assurance. The role requires availability to work at least 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
Requirements
- No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully complete the most recent flowcheck with a score of at least 90% and complete it on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and regulations.
- Be available to work at least 32 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
- Demonstrate the Broista Levels of Leadership expectations, including communication, availability, effort, skill, and attitude.
Nice To Haves
- Six months of Broista experience at Dutch Bros is preferred.
Responsibilities
- Lead the experience for every Broista on shift and help ensure customers have a mind-blowing experience.
- Cultivate Dutch Bros atmosphere and standards, help Broistas meet expectations, and solve problems during shifts.
- Prepare Broistas for specials and promotions, and help ensure they have the right energy and attitude for customers.
- Model and meet all expectations of the Broista role, and demonstrate expertise in drink and operational fundamentals.
- Train new Broistas operationally and culturally, including covering all aspects of the Manifesto during training.
- Assist the Shop Manager and Shop Lead with inventory management, shop support, and other delegated duties.
- Prepare the next shift for success by counting tills, making bank deposits, restocking and putting away inventory, and meeting cleanliness standards.
- Communicate with managers and share wins and opportunities for improvement with shop leaders.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
- Assist shop leaders in meeting shop setup and cleanliness standards and in following up on Quality Assurance inspections and accountability processes.
- Communicate appropriate information to leaders and communicate expectations to the crew during shifts.
- Be available for Shift Lead shifts, shop meetings, and culture-building events.
- Demonstrate all Broista Levels of Leadership expectations, including the anchors and level-up arrows.
Benefits
- Free Dutch Bros swag
- Free coffee per Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical insurance for full-time Shift Leads
- Employer-paid dental insurance for full-time Shift Leads
- Employer-paid vision insurance for full-time Shift Leads
- Sick time, as applicable by state law, for full-time Shift Leads
- Paid time off for full-time Shift Leads
- Six paid holidays per year for full-time Shift Leads
- Qualifying candidates may be eligible for relocation compensation when accepting a job offer requiring relocation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
