Full-Time Shift Lead – Franklin, IN

Dutch Bros Coffee•Franklin, IN

7d•Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicating feedback to leadership and taking on operational work so the crew can focus on delivering a positive customer experience. You help lead and prepare the team, model Broista standards, train new Broistas, support inventory and shop operations, and maintain cleanliness and quality standards. The role requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends.

Requirements

No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully complete the most recent flowcheck with a score of at least 90% and complete it on time.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Be available to work a minimum of 32 hours per week.
Be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
Demonstrate the Broista Levels of Leadership expectations, including strong communication, availability, effort, skill, and attitude.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Cultivate the Dutch Bros atmosphere and standards on shift, ensure Broistas meet expectations, and help solve problems.
Manage shifts by preparing Broistas for specials and promotions and supporting an appropriate energy and attitude for customers.
Model and meet all expectations of the Broista role, including drink and operational fundamentals.
Train new Broistas operationally and culturally, creating a fun-loving environment and covering the Manifesto during training.
Support the Shop Manager and Shop Lead with inventory management and other delegated duties.
Prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Communicate with the manager and share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
Aid the Shop Manager and Shop Leads with inventory.
Help ensure shop setup and cleanliness standards are met.
Follow up on Quality Assurance inspections and accountability processes with the Shop Lead and Shop Manager.
Communicate appropriate information to leaders and communicate expectations to the crew while on shift.
Be available to work Shift Lead shifts and attend shop meetings and culture-building events.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.

Benefits

Free Dutch Bros swag.
Free coffee under the Employee Drink Policy.
Paid volunteer hours.
Employee Assistance Program.
Access to a Financial Wellness Platform.
401(k) eligibility after one year of employment.
Education Benefit Program after one year of employment.
Employer-paid medical, dental, and vision insurance for full-time Shift Leads.
Sick time, as applicable by state law, for full-time Shift Leads.
Paid time off for full-time Shift Leads.
Six paid holidays per year for full-time Shift Leads.
Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires relocation; the amount varies based on total relocation distance and other variables.