Full-Time Shift Lead - Noblesville, IN

Dutch Bros•Noblesville, IN

About The Position

At Dutch Bros Coffee, Shift Leads uphold the company’s vision, culture, and core values on every shift. They serve as leaders within the shop, communicating feedback to leadership and taking on operational tasks that allow the crew to focus on delivering a positive customer experience. The role requires availability for at least 32 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends. Shift Leads model Broista expectations, coach and train new Broistas, help manage shift operations and inventory, and support shop leaders with cleanliness, setup, and quality assurance. The position involves frequent customer and crew communication and the physical demands described in the posting. Compensation is $11.50 plus tips. Qualifying candidates may be eligible for relocation compensation if accepting an offer requires moving; the amount varies based on distance and other factors.

Requirements

No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully completed the most recent flowcheck with a score of 90% or better and completed it on time.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under company standards and applicable regulations.
Be available to work a minimum of 32 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
Communicate appropriate information to leaders and expectations to the crew while on shift.
Be present at shop meetings and culture-building events.
Meet the physical requirements of the role, including prolonged standing and walking, occasional lifting or carrying up to 65 pounds, and frequent wrist and spine movement.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Lead the on-shift experience for Broistas and help ensure customers have a positive experience.
Cultivate Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve problems during shifts.
Prepare Broistas for specials and promotions and help maintain the right energy and attitude for customers.
Model and meet all expectations of the Broista role, demonstrating drink and operational fundamentals.
Train new Broistas operationally and culturally, including covering all aspects of the Manifesto during training.
Help the Shop Manager and Shop Lead with inventory management, support, and delegated duties.
Prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Communicate with managers and share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
Help ensure shop setup and cleanliness standards are met.
Follow up with Quality Assurance inspections and the accountability process alongside the Shop Lead and Shop Manager.
Be available for shift lead shifts, shop meetings, and culture-building events.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance for full-time Shift Leads
Sick time, as applicable by state law, for full-time Shift Leads
Paid time off for full-time Shift Leads
Six paid holidays per year for full-time Shift Leads
Qualifying candidates may be eligible for relocation compensation if accepting a job offer requires moving