Shop Lead - Noblesville, IN

Dutch Bros•Noblesville, IN

About The Position

The Shop Lead supports the team and upholds Dutch Bros’ vision by demonstrating its core values of Speed, Quality, and Service. The role serves as an information resource and voice for shop employees within the management circle, supports the Shop Manager, and helps manage inventory. The Shop Lead models the expectations of the Broista and Shift Lead roles and helps ensure the crew and shop are equipped to provide customers with a positive experience. The position requires availability to work at least 37 hours per week on a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $12.50 plus tips. Qualifying candidates may be eligible for relocation compensation if accepting an offer that requires a move.

Requirements

Have completed at least 10 shifts as a Dutch Bros Shift Lead.
Have no disciplinary action in the previous 90 days; disciplinary action is defined as a coaching conversation resulting in completed formal documentation with signatures.
Have the desire to become a Dutch Bros Operator.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests required under company standards and applicable regulations.
Pass the standard background check and motor vehicle record check.
Have a valid driver's license and proof of insurance; driving may be required when necessary.
Be available to work a minimum of 37 hours per week and work a flexible schedule that may include early mornings, evenings, and weekends.
Demonstrate the Shop Lead leadership expectations: consistent work-life harmony and habits, attention to detail, and the Ideal Team Player qualities of being hungry, humble, and smart.
Demonstrate all Broista and Shift Lead leadership expectations.

Responsibilities

Model and meet all expectations of the Broista and Shift Lead roles.
Ensure the crew and shop have what they need to provide a positive customer experience.
Manage inventory and ensure the shop maintains appropriate inventory levels.
Assist the Shop Manager with developing the crew and conducting flow checks.
Be a good teammate and role model.
Attend mandatory meetings, use available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance
Sick time as applicable by state law
Paid time off
Parental leave, eligible after one year of employment
Cell phone stipend of $50 per month
Six paid holidays per year
Relocation compensation may be available to qualifying candidates whose accepted job offer requires relocation