Shift Lead | Los Angeles

Blank Street•Los Angeles, CA

About The Position

Blank Street is hiring a Shift Lead for its Los Angeles launch. Shift Leads set the standard for store operations and team culture, leading shifts, keeping service moving, and ensuring consistently high standards for drinks, customer hospitality, cleanliness, and organization. The role involves building a positive, inclusive, energetic team environment and helping establish how Blank Street operates in a new city. The Shift Lead directs, coaches, and supports the team on the floor; helps train new and existing team members; handles customer and team issues; and maintains product, safety, and hospitality standards. The role also partners with Operations and Marketing on events and promotions and uses company procedures for cash handling, inventory, waste tracking, and opening and closing. This is a full-time position working 30–40 hours per week, typically 4–5 days per week, with availability for two peak days (Friday, Saturday, or Sunday). Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including two peak days (Friday, Saturday, or Sunday); weekend and holiday availability is preferred.
Must be authorized to work in the United States.

Nice To Haves

Experience in hospitality, coffee, or beverage.
Weekend and holiday availability.
Passion for coffee and/or matcha.

Responsibilities

Lead shifts with clarity and confidence, directing, coaching, and supporting the team while owning the floor.
Train new team members alongside the General Manager and Training Team, and continue training the team as standards evolve.
Ensure standards for product quality, safety, and hospitality are consistently met.
Provide welcoming, engaging hospitality and create positive customer experiences.
Handle customer or team issues calmly and with a solutions-oriented approach.
Maintain a clean and organized environment in accordance with Local Department of Health and Blank Street standards.
Partner with Operations and Marketing on events and promotions.
Use company procedures for cash handling, inventory, waste tracking, and opening and closing.
Build team pride, energy, camaraderie, and an inclusive, respectful work environment.