Shift Lead - Underwood Hills

DoorDash USA • Atlanta, GA

5h • Onsite

About The Position

DashMart is a local fulfillment center owned and operated by DoorDash. Customers order convenience, grocery, retail, and prepared-food items through the DoorDash app, and team members fulfill orders in a brick-and-mortar store for Dashers to deliver. DashMart sites may open early, close late, or operate 24/7.

The Shift Lead works in a local fulfillment center, supporting Site Management in running shifts and delegating tasks. The role is responsible for shift operations, order fulfillment, inventory, and, at some locations, light food preparation. The Shift Lead takes ownership of warehouse and kitchen processes, safety and cleanliness, quality, training, and company assets; helps ensure accurate customer orders and smooth Dasher pickups; guides Operations Associates; and contributes ideas to improve operations and customer experience.

Requirements

• Self-motivated, positive, and a team player with high integrity and a customer-focused attitude.
• Proven success in food and beverage, warehouse, and/or retail environments.
• Able to stand and move heavy products and physically able, with or without accommodation, to lift up to 50 pounds depending on site needs.
• Able to operate a pallet jack and hand truck.
• Ability and willingness to obtain and maintain a food handling certificate; training is provided by DoorDash.
• High school diploma or GED equivalent.
• At least 18 years of age.
• Organized and proficient in Google Docs and Google Sheets.
• Flexible schedule and availability for a number of different shifts, depending on the hiring site's scheduling needs.

Nice To Haves

• A college diploma.

Responsibilities

• Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
• Maintain accountability for inventory, equipment, and other company assets, ensuring they are handled, stored, and protected from loss or theft.
• Ensure customer orders are fulfilled accurately and with high quality.
• Communicate with customers when order issues arise and help ensure Dasher pickups go smoothly.
• Guide Operations Associates through shifts, promote safe and productive work, and serve as a point of escalation for daily operations.
• Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
• Maintain professional and respectful interactions with team members and customers and help provide a positive, safe warehouse atmosphere.
• Contribute ideas to improve operational quality and customer experience.

Benefits

• Market-competitive pay.
• Opportunity for pay increases twice a year based on performance.
• Paid time off and sick leave.
• Medical, dental, and vision benefits starting on Day 1.
• 401(k) plan with employer match.
• Gym membership reimbursement up to $75 per month.
• Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
• Employee Assistance Program.
• Career advancement opportunities.
• Paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED