Sales Lead- Granada Hills

The Salvation Army Southern California•Los Angeles, CA

20h

About The Position

The Sales Lead works at The Salvation Army Adult Rehabilitation Center’s Granada Hills Store, supporting a no-fee rehabilitation program through retail operations. The role partners with the Store Manager in daily store operations, helps maintain a positive experience for customers and donors, and contributes to store performance and the success of the Adult Rehabilitation Program. The position is part-time and requires schedule flexibility to help ensure adequate store coverage, including availability for evenings, weekends, and holidays. The Sales Lead assumes responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager or Assistant Manager is absent. The role also supports employee scheduling, coaching and training, inventory and merchandising, back-room processing, safety, security, and customer service. The employee may be transferred or relocated to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, and pull items such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Flexibility to work shifts as scheduled by management, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent, and discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and increase profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule employees to ensure appropriate coverage in the store and donation center; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork according to review standards, particularly time-and-attendance compliance.
Promote customer and donor satisfaction through excellent service, develop strategies to improve the customer experience, and maintain community relations.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, products, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations, promptly report safety issues and incidents, and assist with conducting and recording mandatory weekly store meetings.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.