Assistant Manager- Granada Hills

The Salvation Army Southern California•Los Angeles, CA

20h•Onsite

About The Position

The Assistant Store Manager supports the day-to-day operation of The Salvation Army Adult Rehabilitation Center thrift store in Granada Hills and partners with the Store Manager to promote a positive shopping and donor experience. The position supports the ARC rehabilitation program and helps achieve store sales, profitability, service, and operational goals. In the Store Manager’s absence, the Assistant Store Manager assumes responsibility for daily store operations. The role includes overseeing store routines and employee coverage, supporting hiring and training, coaching staff, monitoring performance and payroll records, maintaining inventory and merchandising standards, and ensuring customer and donor satisfaction. It also involves supporting back-room processing, supervising program beneficiaries when work therapy assignments are in place, safeguarding cash and property, maintaining building security, and helping ensure compliance with safety policies and regulations. The role may require transfer or relocation between stores based on business needs. The posted rate is $22.00 per hour. Stores operate seven days a week, and schedules are set by management. Full-time associates may be scheduled for any full-time shift, including evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
Must have an understanding of basic office applications, including Microsoft Word, Excel, and Outlook.
Must hold a valid driver’s license, provide proof of insurance, and have access to a motor vehicle.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Must be flexible to ensure adequate store coverage; full-time associates may be scheduled for evenings, weekends, and holidays.

Nice To Haves

Preferred minimum of two years of previous retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for all day-to-day store operations when the Store Manager is absent.
Assist the Store Manager in monitoring and analyzing key performance indicators to support sales, profitability, budgets, and organizational goals.
When the Store Manager is absent, schedule employees to ensure appropriate store and donation-center coverage; coordinate team meetings; and maintain accurate payroll, time, and attendance records.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, evaluations, and performance results as needed with relevant management and HR personnel.
Promote customer and donor satisfaction through excellent service and develop strategies to improve the customer experience and community relations.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when work therapy assignments are in place.
Protect and secure store currency, inventory, and property; log cash activity, complete daily deposits, and secure the building during non-operating hours using the alarm and alert protocol.
Help establish and maintain safety measures consistent with ARC policy and governmental regulations, report safety issues and incidents promptly, conduct and record mandatory weekly store meetings with the Store Manager, and attend monthly ARC safety meetings when the Store Manager is absent.
Complete other assigned tasks and duties, which may be written or verbal.
Accept possible transfer or relocation between stores based on business needs and direction from Command Retail Directors and Command Administration.