Shift Lead | Brooklyn

Blank Street•Brooklyn, NY

2d•Onsite

About The Position

As a Shift Lead at Blank Street in Brooklyn, you’ll help bring the company’s mission to life by leading your team on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role in a fast-paced cafe setting, suited to someone who enjoys connecting with people, motivating a team, and providing excellent hospitality. The role includes crafting coffee and matcha products, supporting the General Manager, training new employees, and ensuring they follow menu recipes and store operating processes. Shift Leads also open and close the store safely, handle customer issues, and support store-level initiatives to grow foot traffic, attract customers, increase sales, and improve operational profitability. The position is full-time, 30–40 hours per week over four to five days, with availability for two peak days required.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; experience in hospitality, coffee, or beverages is preferred.
At least 18 years of age.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes, including two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States.
Strong knowledge of coffee and/or matcha.
Able to multitask and communicate effectively with others.
Able to work quickly in a high-volume environment.
Passionate about delivering excellent hospitality and building a regular customer base.
Friendly, approachable, and able to work well with others.
Able to represent the brand and motivated to foster team-member growth.

Nice To Haves

Leadership experience in hospitality, coffee, or beverages.
Weekend and holiday availability.

Responsibilities

Prepare coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, ensuring they follow menu recipes and store operating processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help ensure smooth shift operations.
Foster team-member growth.