Shift Lead | Brooklyn

Blank Street•New York, NY

7h•Onsite

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role in a fast-paced setting, requiring a passion for hospitality, connecting with people, and motivating a team. The Shift Lead crafts coffee and matcha products, provides exceptional customer hospitality, supports the General Manager, and helps train new employees. The role also includes opening and closing the store, resolving customer issues, and supporting store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes.
Available to work 30–40 hours per week, 4–5 days per week, including 2 peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States and able to complete Form I-9 employment eligibility verification.
Love of cafe culture and working with people.
Friendly, approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work at a fast pace in a high-volume environment.
Able to represent the brand as an exemplary ambassador.
Desire to foster growth among team members.

Nice To Haves

Customer service leadership experience in hospitality, coffee, or beverage.
Weekend and holiday availability.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, including ensuring team members follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create a welcoming environment for customers and team members.