Lead

Jersey Mike's • Sun Prairie, WI

1d • $14 - $15 • Onsite

About The Position

The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an outstanding guest experience. Acting as the leader on duty, the Shift Lead works closely with management to maintain quality, service, and operational efficiency. The role may include stepping into Crew Member duties such as food preparation and guest service.

Requirements

• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, accountable, and team-oriented.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Previous restaurant or leadership experience.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth and efficient operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy, and presentation meet company standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain productivity during peak business periods.
• Support training and onboarding of new team members.
• Maintain a clean, organized, and welcoming work environment.
• Perform Crew Member responsibilities as needed, including food preparation and guest service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off, where applicable under state or local law
• Professional Development Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed