Lead

Areas USA, Inc • Aberdeen, MD

19h

About The Position

The Supervisor oversees restaurant shift operations and supports the restaurant’s day-to-day operation to achieve customer satisfaction, quality service, and compliance with corporate or franchise policies and procedures. The role is responsible for operations during a shift and monitoring shift revenues. The Supervisor coordinates with kitchen staff, oversees restaurant employees, responds to customer concerns, and helps maintain the restaurant and its equipment.

Requirements

• High school diploma or equivalent; some college is preferred.
• One to two years of employment in a related position.
• Working knowledge of food and restaurant services, policies, and operations.
• Ability to read, count, add, subtract, write, and record numbers.
• Ability to perform simple computer data entry.
• Ability to use a 10-key adding machine by touch.
• Accuracy and speed sufficient to process deposits and change orders.
• Ability to work alone for long periods of time.
• Ability to repetitively use proper bending and lifting techniques to handle up to 50 pounds.
• May require knowledge of computer equipment or other technical devices, or broad knowledge in several operational areas.

Nice To Haves

• Some college.

Responsibilities

• Supervise restaurant shift operations and coordinate with kitchen staff to support smooth operations, follow procedures and safety regulations, and achieve quality service.
• Supervise restaurant employees; recommend hiring, schedule and train employees, resolve problems, maintain open communications, and recommend discipline as appropriate.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience.
• Update the cash register system and compile and prepare reports to support restaurant administration.
• Supervise restaurant and equipment maintenance and sanitation during the shift to protect assets, comply with regulations, and support quality service.
• Perform special projects and other assigned responsibilities.
• Monitor shift revenues.

Benefits

• Affordable medical insurance for full-time eligible employees.
• Dental benefits for full-time eligible employees.
• Vision benefits for full-time eligible employees.
• Voluntary insurance options.
• Company-sponsored life insurance.
• Free employee assistance program.
• Paid time off.
• Company holidays.
• 401(k) retirement plan with company match.
• Discount programs for travel and entertainment.
• Location meal program.
• Eligible for overtime and overnight differentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED