Shift Lead Barista

CHAGEE Modern TeaHouse•San Diego, CA

26d•$22 - $24•Onsite

About The Position

CHAGEE is a modern teahouse with more than 7,500 locations globally and is expanding into the US market. The Shift Lead Barista supports daily store operations and helps the team deliver high-quality drinks and customer service while promoting CHAGEE’s values and tea-focused hospitality. The role combines hands-on drink preparation and customer service with shift leadership, staff coaching, sales and marketing support, and inventory assistance. The Shift Lead supports the Store Manager and Assistant Store Manager, helps assign tasks and cover call-offs as needed, and assists with opening and closing procedures. The position does not create staff schedules. The role is based at Zion Market in San Diego. It is full-time, pays $22–$24 per hour depending on experience, and requires flexible availability across morning, day, afternoon, evening, night, weekend, and/or holiday retail hours. Travel to other store locations or training facilities within a 20-mile radius may be needed.

Requirements

Be a passionate tea lover.
Food Handling Certificate required; the company can assist with obtaining it.
Have excellent verbal and written communication skills.
Have a fun personality that contributes to CHAGEE’s culture.
Be a fast learner who enjoys working in a fast-paced environment.
Work well as part of a team and have a strong work ethic.
Be able to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
Be able to travel to other store locations or training facilities within a 20-mile radius as needed.
Be willing to learn other responsibilities and take on ad-hoc assignments.
Be able to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
Be able to stand and/or walk for prolonged periods.
Be able to reach, crouch, kneel, and stoop as needed.
Frequently use computers and other technology, including handheld and POS equipment.
Frequently lift or move up to 25 pounds.

Nice To Haves

At least 1 year of barista experience.
At least 1 year of leadership experience.

Responsibilities

Support baristas with hands-on drink preparation, particularly during peak hours.
Operate the POS and handle cash and credit card transactions.
Provide excellent customer service and respond to customer feedback sincerely and professionally.
Lead by example by upholding company values and promoting a positive team culture.
Assist managers with assigning staff tasks and delegating duties during shifts.
Assist with store opening and/or closing procedures.
Support the Store Manager and Assistant Store Manager in helping the team deliver high-quality products and excellent customer service.
Coach baristas and conduct on-the-job training.
Participate in and complete company training as needed.
Practice hospitality and support the mission to make friends through tea.
Help address customer complaints and de-escalate situations.
Assist with call-off coverage as needed; the role is not responsible for creating schedules.
Maintain awareness of sales performance and assist with operations as needed.
Assist with marketing and promotional activities.
Ensure inventory is arranged and managed properly.
Help forecast inventory usage and deliveries.
Support management with ordering and receiving inventory.

Benefits

Hourly pay of $22–$24, depending on experience.
Eligibility for tips.
Eligibility for a discretionary bonus determined by management based on metrics and continued employment at the time of payout.
401(k) with company match for full-time and part-time employees.
Medical benefits with 90% coverage for full-time employees and 70% coverage for dependents.
Vision and dental benefits with 100% coverage for full-time employees.
Paid training.
Free tea per shift.
Flexible schedule.

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