Shift Engineering Manager

KNAPP North America•Litchfield Park, AZ

About The Position

The Shift Engineering Manager leads a team providing maintenance and system support for automated storage, retrieval, and picking systems at customer sites. The role provides industrial electrical and mechanical expertise and leadership, supports equipment utilization and efficiency, and helps develop and implement processes that maintain equipment functionality. It involves working with electrical, mechanical, hydraulic, pneumatic, and automated equipment, including specified power systems, VFDs, and PLCs (Siemens preferred). The manager is part of the site Maintenance Leadership Team and routinely interfaces with the customer’s Operations Team. The position requires hands-on ownership of faults and repairs, a strong focus on safety, customer service, and quality, and the ability to guide a shift team as its subject matter expert. It includes emergency response, precision equipment setup and calibration, specialized maintenance, reporting, customer-team training, and coordination with KNAPP and customer leadership. Work is performed in 12-hour shifts on weekdays and weekends, with occasional travel.

Requirements

Industrial electrical and mechanical expertise involving electrical, mechanical, hydraulic, pneumatic, and automated equipment.
Knowledge of 480 VAC, 240 VAC, 120 VAC, 48 VDC, and 24 VDC systems, VFDs, and PLCs; Siemens PLC experience is preferred.
Ability to rectify software and electro-mechanical faults and resolve PLC-related issues.
Expertise in maintenance of automated storage and retrieval systems and picking systems.
Expertise in installation of conveyors and precision automated equipment.
Ability to perform mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing.
Ability to interpret electrical and pneumatic circuit diagrams and read assembly drawings.
Ability to follow setup instructions, assembly drawings, and checklists.
Functional computer literacy and intermediate to advanced Microsoft Office experience.
Strong communication, customer service, attention to detail, and follow-up skills.
Ability to produce timely, well-written, legible reports and maintain accurate records.
Safety-conscious approach, including ability to perform risk assessments for maintenance tasks.
Ability to work 12-hour shifts on weekdays and weekends; weekend work is required.
Authorization to work in the U.S.
Valid passport or ability to obtain one for occasional travel.
Ability to read and write in English.
Ability to sit, squat, walk, reach at arm’s length and overhead, and lift 50–100 pounds.
Professional office etiquette, adaptability, willingness to learn, and appreciation of cultural diversity.
Must adhere to KNAPP’s drug-free workplace policy and undergo drug screening.

Nice To Haves

Siemens PLC experience.

Responsibilities

Lead the shift team in providing maintenance and system support to customers.
Manage operations and maintenance of automated storage and retrieval systems and picking systems at customer locations.
Diagnose software and electro-mechanical faults and resolve PLC-related issues; provide guidance and shift-level subject matter expertise.
Respond to emergency calls and provide emergency breakdown and specialized maintenance support.
Promote safety awareness, follow site safety and quality procedures, and perform risk assessments for maintenance tasks.
Track problems and repairs through successful resolution, and complete reactive repairs promptly.
Coordinate with the customer’s On-Site Operations Team to provide effective service and a do-it-right-the-first-time response.
Set up and calibrate precision automated equipment; support conveyor and precision equipment installation.
Develop and maintain working relationships with customers and their operational agents.
Meet contractual performance expectations for output, response time, repair quality, and workmanship.
Train customer maintenance and operations teams as required.
Communicate service and repair progress to customers and on-site management, address concerns professionally, and provide detailed, timely reports.
Attend meetings with KNAPP and customer leadership or provide information to the Resident Business Manager.
Log parts usage accurately and maintain supplied tools and equipment.
Complete accurate, legible timesheets and documents with required references and submit them biweekly for approval.
Perform mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing as needed.
Interpret electrical and pneumatic circuit diagrams and follow setup instructions, assembly drawings, and checklists.
Use flexibility and role-relevant skills to perform assigned duties, including other duties as required.