Shelter Support Worker - Weymouth Winter Shelter

Bay Cove Human Services, Inc.•Weymouth, MA

6d•Onsite

About The Position

The Shelter Support Worker creates a welcoming and safe place for individuals who are unhoused at the Weymouth Winter Shelter. The shelter is a low-threshold environment grounded in harm reduction and trauma-informed care. The role supports the safety and engagement of guests experiencing homelessness and behavioral health and/or substance use disorders. The worker provides respectful support and consistently applies shelter policies and procedures to help protect guests and the broader shelter community. This is a non-exempt position scheduled Friday and Saturday, 7 a.m. to 3 p.m. The role reports to the Director and has no supervisory responsibilities. Pay is $20.40 per hour.

Requirements

High school diploma or equivalent.
Demonstrated verbal communication and interpersonal skills.
Basic proficiency with Windows, word processing, Microsoft Word, Google Email, and Google Apps.
Six months of experience in health or human services is preferred, particularly experience with people who are unhoused or experiencing behavioral health and/or substance use disorders.
Individuals with lived expertise are encouraged to apply.
Ability to communicate and interpret information, needs, and issues quickly and accurately, including occasionally during emergencies.
Ability to bend and retrieve, lift, and carry supplies and equipment weighing up to 25 pounds.
Ability to move frequently throughout the program, including using stairs and sometimes pushing or pulling equipment.
Ability to perform CPR, including chest compressions and rescue breathing, until relieved by medical professionals.
Ability to remain stationary for an extended period as needed.

Nice To Haves

Six months of experience in health or human services, preferably working with people who are unhoused and people experiencing behavioral health and/or substance use disorders.
Lived expertise.

Responsibilities

Provide care and maintain guest safety through visual monitoring, respectful interaction, consistent routines, and trauma-informed practice.
Conduct scheduled safety checks and monitor indoor common areas and outdoor areas around the facility; provide supportive feedback and redirection when needed.
Facilitate a respectful and safe check-in process.
Complete required intake documentation, HMIS records, incident reports, and other required documentation.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns promptly, work collaboratively on response plans, report incidents verbally to the supervisor on duty or on-call, and complete written incident reports before the end of the shift when the situation has stabilized and duties allow.
Provide crisis intervention and de-escalation; contact 911 when an issue cannot be safely managed in the setting and provide emergency intervention, such as naloxone, basic first aid, or CPR, until professional help arrives.
Maintain guest confidentiality, sharing information only with team members, collateral partners, and emergency responders who have a designated need to know.
Participate in required team meetings, individual supervision meetings, and training.
Perform other job-related duties as assigned.