Shelter Support Worker - Weymouth Winter Shelter

Bay Cove Human Services•Weymouth, MA

4d•Onsite

About The Position

The Shelter Support Worker creates a welcoming and safe place for people experiencing homelessness at Bay Cove Human Services’ Weymouth Winter Shelter. The shelter is a low-threshold environment grounded in harm reduction and trauma-informed care, supporting the safety and engagement of people experiencing behavioral health and/or substance use disorders. The worker promotes safety through respectful support and consistent application of shelter policies and procedures. This is a non-exempt position reporting to the Director, with no supervisory responsibilities. The schedule is Sunday and Monday, 3 p.m. to 11 p.m. The pay rate is $20.40 per hour.

Requirements

High school diploma or equivalent.
Demonstrated verbal communication and interpersonal skills.
Basic proficiency with Windows, word processing, Google Email, and Google Apps.
Ability to communicate and interpret information, needs, and issues quickly and accurately, including during emergencies.
Ability to bend to retrieve, lift, and carry supplies and equipment weighing up to 25 pounds.
Ability to move frequently throughout the program, including up and down stairs, and sometimes push or pull equipment.
Ability to perform CPR, including chest compressions and rescue breathing, until relieved by medical professionals.
Ability to remain stationary for extended periods as needed.
Authorized to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Six months of experience in health or human service-related fields, preferably working with people experiencing homelessness and behavioral health and/or substance use disorders.
Lived expertise; individuals with lived expertise are encouraged to apply.

Responsibilities

Provide care and maintain safety through visual monitoring and respectful interaction with guests and team members; support routines and safety procedures and use trauma-informed care.
Conduct scheduled safety checks and monitor common areas inside and outside the facility; provide supportive feedback and redirection to guests when needed.
Facilitate a respectful and safe check-in process.
Complete required intake documentation, HMIS records, incident reports, and other required documentation.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns promptly to colleagues, collaborate on response plans, report incidents verbally to the supervisor on duty or on-call, and complete written incident reports before the end of the shift when duties allow.
Provide crisis intervention and de-escalation as needed.
Contact 911 when situations cannot be safely managed in the shelter and provide emergency interventions, such as naloxone administration, basic first aid, and CPR, until professional help arrives.
Maintain guest confidentiality, sharing information only with team members, collateral partners, and emergency responders with a designated need to know.
Participate in required team meetings, individual supervision meetings, and training.
Perform other job-related duties as assigned.