Shelter Support Worker - Weymouth Winter Shelter

Bay Cove Human Services•Weymouth, MA

About The Position

The Shelter Support Worker creates a welcoming and safe environment for people experiencing homelessness at the Weymouth Winter Shelter. The shelter is a low-threshold setting grounded in harm reduction and trauma-informed care, serving people experiencing behavioral health and/or substance use disorders. The worker promotes safety through respectful support and consistent application of shelter policies and procedures. The role includes monitoring and interacting with guests, conducting safety checks throughout the facility and surrounding areas, supporting check-in, completing required documentation, responding to crises, and coordinating with colleagues and emergency responders when needed. The position is non-exempt and scheduled Friday and Saturday from 7 a.m. to 3 p.m. Pay is $20.40 per hour.

Requirements

High school diploma or equivalent.
Demonstrated verbal communication and interpersonal skills.
Basic proficiency with Windows, word processing, Microsoft Word, Google Email, and Google Apps.
Ability to communicate and interpret information, needs, and issues quickly and accurately, including during occasional emergencies.
Ability to bend and lift or carry supplies and equipment weighing up to 25 pounds.
Ability to move throughout the program, including using stairs, and sometimes push or pull equipment.
Ability to perform CPR chest compressions and rescue breathing until relieved by medical professionals, as needed.
Ability to remain stationary for extended periods, as needed.
Must be authorized to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Six months of experience in health or human services, preferably working with people experiencing homelessness and behavioral health and/or substance use disorders.
Lived expertise.

Responsibilities

Provide care and maintain safety through visual monitoring and respectful interaction with guests, using trauma-informed practices.
Conduct scheduled safety checks in the facility and surrounding areas, and provide supportive feedback or redirection when needed.
Facilitate a respectful and safe guest check-in process.
Complete required intake, HMIS, incident, and other documentation.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns to colleagues, collaborate on response plans, report incidents to the supervisor on duty or on-call, and complete written incident reports before the end of the shift when circumstances allow.
Provide crisis intervention and de-escalation as needed.
Contact 911 when an issue cannot be managed safely in the setting and provide emergency intervention, such as naloxone administration, basic first aid, or CPR, until professional help arrives.
Maintain guest confidentiality, sharing information only with people who have a designated need to know.
Participate in required team meetings, individual supervision meetings, and training.
Perform other job-related duties as assigned.