Shelter Support Worker - Weymouth Winter Shelter

Bay Cove Human Services, Inc.•Weymouth, MA

6d•Onsite

About The Position

The Shelter Support Worker creates a welcoming and safe place for people who are unhoused. The Weymouth Winter Shelter is a low-threshold environment guided by harm reduction and trauma-informed care, supporting the safety and engagement of guests experiencing behavioral health and/or substance use disorders. The worker provides respectful support and consistently applies shelter policies and procedures to promote safety for guests and the wider shelter community. This is a non-exempt position scheduled Sundays and Mondays from 3 p.m. to 11 p.m. The role reports to the Director and has no supervisory responsibilities. Pay is $20.40 per hour.

Requirements

High school diploma or equivalent.
Demonstrated verbal communication and interpersonal skills.
Basic proficiency in word processing and computer functions using Windows, Word, Google Email, and Google Apps.
Six months of experience in health or human services is preferred, preferably working with people who are unhoused and people experiencing behavioral health and/or substance use disorders.
Individuals with lived expertise are encouraged to apply.
Flexible and responsible work style that meets evolving agency needs.
Integrity and respect for the dignity and value of all individuals.
Job knowledge, pride in the work role, and advocacy.
Commitment to promoting diversity and inclusion.
Collaborative and compassionate approach to working with stakeholders and partners.
Ability to communicate with providers, colleagues, customers, people served, and visitors; detect and interpret information, needs, and issues quickly and accurately, sometimes during emergencies.
Ability to communicate accurate information, instructions, and ideas clearly.
Ability to bend to retrieve, lift, and carry supplies and equipment weighing up to 25 pounds.
Ability to move frequently throughout the program, including using stairs and sometimes pushing or pulling equipment.
Ability to perform CPR, including chest compressions and rescue breathing, until relieved by medical professionals.
Ability to remain stationary for an extended period as needed.
Must be authorized to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Six months of health or human services experience, preferably with people who are unhoused or experiencing behavioral health and/or substance use disorders.
Lived expertise.

Responsibilities

Provide care and maintain safety through visual monitoring and respectful interaction with guests and the team, following routines and safety procedures and using trauma-informed care.
Conduct scheduled safety checks and monitor facility common areas and areas outside the program; provide supportive feedback and redirection when needed.
Facilitate a respectful and safe check-in process.
Complete required intake, HMIS, incident-reporting, and other documentation.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns to colleagues, collaborate on response plans, report incidents verbally to the supervisor on duty or on-call when safe, and complete written incident reports before the end of the shift once the situation has stabilized and duties allow.
Provide crisis intervention and de-escalation; contact 911 when an issue cannot be safely managed in the shelter and provide emergency intervention, such as naloxone administration, basic first aid, or CPR, until professional help arrives.
Maintain guest confidentiality, sharing information only with team members, collateral partners, and emergency responders who have a designated need to know.
Participate in required team meetings, individual supervision meetings, and training.
Perform other job-related duties as assigned.