Shelter Support Staff - Multiple Shifts Downtown Phoenix

CENTRAL ARIZONA SHELTER SERVICES INC•Phoenix, AZ

About The Position

Shelter Support Staff maintain a safe, orderly, and caring environment while assisting individuals with daily needs. They provide community resources and referrals to help people experiencing homelessness establish and maintain permanent housing. This is an active, fast-paced, client-facing role supporting shelter operations and coordinating services across shifts. The position is full-time. Shelter operations run 24 hours a day, seven days a week. Staff work four 11-hour days, with time allotted for breaks and lunch, and regularly work weekends and holidays. Schedules are either Sunday–Wednesday or Wednesday–Saturday, with availability for either schedule required. Available shifts are 12 p.m.–11 p.m. and 9 a.m.–7 p.m.; the schedule will be determined later.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card.
Moderate proficiency in data entry, Microsoft Word, and Microsoft Excel.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to be flexible and manage multiple priorities in a fast-paced environment.
Availability to work either the Sunday–Wednesday or Wednesday–Saturday schedule.
Ability to regularly work weekends and holidays.
Ability to meet the physical demands of the role, including standing, walking, reaching, handling objects, lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally, moving throughout facilities and campus locations, and sitting at a desk for extended periods.
Ability to use standard office equipment, including computers, multi-line phones, photocopiers, and fax machines.

Nice To Haves

Bilingual in English and Spanish.
Experience working with people experiencing homelessness and/or poverty.
Competence in interpersonal conflict transformation.
CPR–First Aid certification within 90 days of employment.
Naloxone (Narcan) training within 90 days of employment.

Responsibilities

Provide customer service to clients, volunteers, donors, and vendors.
Complete new client intakes, explain agency rules and policies, and give clients tours of the campus.
Respond to client needs and questions, resolve problems, and escalate issues to a case manager or supervisor when necessary.
Complete daily client check-ins in the Homeless Management Information System (HMIS).
Provide clients with information and referrals and document interactions in HMIS.
Conduct facility walk-throughs to check safety and adherence to shelter policies and procedures.
Address immediate health and safety concerns, including biohazard cleanup, placing wet-floor signs, and blocking off damaged or unsafe areas.
Ensure visitors are properly escorted within the facility.
Prepare for new client intakes by cleaning and restocking client spaces and updating bed occupancy trackers.
Communicate safety concerns and maintenance or repair needs to leadership.
Answer and direct incoming calls, provide information, and monitor visitor and client access to the facility.
Communicate and collaborate with other departments, employees, and outside agencies.
Assist with receiving and distributing donations.
Maintain organized supplies of office, cleaning, and hygiene items, and distribute hygiene items to clients as needed.
Operate commercial washers and dryers and provide linens.
Maintain a clean and organized work area.
Assist with setting up client meals, if applicable.
Check client sleeping areas in accordance with shelter policies to support resident health and safety.
Participate in shift-change staffing and send shift-summary emails to ensure continuity of services.
Enter relevant data accurately in HMIS and in accordance with shelter policies and procedures.
Maintain complete and organized files, including shelter intake files.
Prepare incident reports and other reports and distribute them as needed.
Maintain respectful, collaborative relationships with partner agencies and work with team members to coordinate holistic client support.
Participate in team meetings, training sessions, and community outreach events as required.
Escalate urgent client and facility issues to leadership in a timely manner.
Perform other duties as assigned.