Shelter Support Staff - SoDo

Salvation Army Careers•Seattle, WA

8d•Onsite

About The Position

The Shelter Support Staff member completes assigned tasks supporting participants in the King County Shelter Program. Duties include scheduling client intakes by telephone referral, conducting client interviews and processing intake data, conducting security rounds, providing basic needs and services, and de-escalating difficult client interactions. The role receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant. This is a regular, full-time, non-exempt, on-site position at the SoDo location in Seattle. The schedule is Sunday through Thursday, 6:00 a.m. to 2:30 p.m. Applicants must be available for in-person interviews in Seattle.

Requirements

High school diploma or GED.
At least 6 months of experience in public contact or customer service.
Ability to engage respectfully and in a culturally responsive manner with diverse populations.
Commitment to equity and inclusion and respect for diverse characteristics and expressions of personal identity.
Attention to detail.
Self-starter and team player.
Strong verbal and written English-language skills.
Excellent interpersonal skills and effective communication and telephone skills.
Ability to work in a fast-paced environment and remain poised under pressure.
Customer service mindset.
Ability and willingness to maintain confidentiality.
Ability to pass the required Protecting the Mission background check and background/reference check procedure.
Basic mathematical skills, including addition, subtraction, division, and multiplication.
Willingness to abide by the Salvation Army’s drug and alcohol policy.
Knowledge of Microsoft PowerPoint and email programs such as Outlook.
Working knowledge of integrated database applications and ability to learn new software with basic training.
Ability to travel rapidly over uneven surfaces, use steps and ramps, and climb stepladders as necessary.
Ability to grasp, push, and pull objects such as files and file cabinet drawers, and reach overhead.
Ability to lift up to 45 pounds.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Experience in a social service shelter or residential setting.
Washington State driver’s license.
Knowledge of Microsoft Word and Excel.

Responsibilities

Respond to crisis and inquiry calls by providing support, information, and referrals to appropriate social service agencies.
Assist residents in maintaining a safe environment and complying with rules and policies.
Conduct periodic walking inspections of the facility and identify, correct, or report hazards, inappropriate behavior, repairs, and other notable conditions.
Respond to emergencies and make independent decisions within policy guidelines as necessary.
Provide crisis intervention and implement security procedures during critical or threatening situations.
Notify police, fire, emergency medical, and supervisory authorities promptly and appropriately.
Conduct client intake and departure processes in accordance with department policy.
Provide orientation, support, and supervision to volunteers.
Assist with orientation and training for new staff, volunteers, and interns.
Work cooperatively with Salvation Army staff and programs and represent Salvation Army programs respectfully to community agencies and representatives.
Participate in staff meetings.
Maintain case records, forms, and reports in the prescribed format.
Comply with Salvation Army procedures, including the Policy & Procedure Manual and Employee Handbook.
Prepare water, coffee, and snacks for guests when available.
Clean facility bathrooms, sleeping areas, and common areas as assigned, including mopping, sweeping, and wiping down surfaces.
Work with janitorial staff as assigned.
Perform other duties as requested.

Benefits

Paid holidays, vacation time, and sick time.
Medical, vision, and dental insurance.
Employer-paid life insurance.
Voluntary supplemental life insurance and short-term and long-term disability plans.
Employer-funded Money Purchase Pension Plan (defined contribution plan), with 50% vesting after five years of eligible service.
Employee-funded voluntary 403(b) option.
40 hours of paid parental leave for qualifying events.
12 days of sick leave annually, accruing from the first day and available for use after three months of service.
Paid vacation accruing from the first day: two weeks annually for non-exempt positions, available for use after six months of service.
13 designated paid holidays and one floating holiday per year.