Shelter Specialist-Overnight

Salvation Army Careers•Portland, OR

13h•Onsite

About The Position

The Shelter Specialist maintains overnight shelter program operations and services for participants. The role works closely with participants to provide basic needs and services, de-escalate negative interactions, and maintain site safety and access control. The Shelter Specialist conducts ongoing observations and inspections, keeps the facility clean and organized, maintains records and documentation, and responds to crises and security concerns. This position requires remaining awake and providing observational oversight throughout the shift. The position is full-time, non-exempt, and located at The Salvation Army Overnight Shelters-SAFES in Portland, Oregon. The hourly wage is $23.00–$25.00 DOE, and the position reports to the Site Manager.

Requirements

High school diploma or GED.
Documented experience in homeless services or related experience.
Education and/or work experience commensurate with the duties and responsibilities of the position.
Strong human relations skills and trauma-informed care knowledge.
Basic Microsoft Office experience.
Ability to engage respectfully and in a culturally responsive manner with diverse populations.
Ability and willingness to communicate and work well with staff and residents across racial, cultural, and economic backgrounds, religious beliefs, traditions, lifestyles, sexual orientations, ages, and abilities.
Understanding of basic conflict resolution.
Commitment to keeping client information confidential.
Ability and willingness to understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
Ability to follow instructions for the safe use and storage of workplace chemicals and to operate safety and security systems.
Ability to learn and act on new information, work cooperatively, exercise mature and sound judgment, organize work, present material properly, and accurately document activities.
Ability to perform the essential duties with or without accommodation.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, reach overhead, operate a computer and telephone, and lift and carry up to 50 pounds.
Ability to remain awake and provide observational oversight during the shift.
Valid driver license required.

Nice To Haves

Trauma-Informed Care training.
Assertive Engagement training.
First Aid and CPR certification.
Non-Violent Crisis Intervention training.
Peer Support training.
Heat Illness Prevention training.
Safe Driving training.
Rent Well training.
Community Warehouse Escort training.
Civil Rights training.
Bloodborne Pathogens training.
De-Escalation training.

Responsibilities

Maintain program operations and services for shelter participants, including providing basic needs and services.
Support site safety and control participant access to the site.
Safely follow instructions for using and storing workplace chemicals.
Operate safety and security systems, which may include CCTV video monitoring.
Conduct ongoing visual inspections through direct observation, walking inspections, and video monitors.
Keep facilities clean and organized, including cleaning bathrooms, floors, furnishings, storage areas, and other work areas; replacing supplies; vacuuming; changing light bulbs; and emptying trash.
Follow the Program Exit procedure to exit participants from the shelter daily and report concerns to the identified supervisor.
Help keep participants and any animals allowed on site safe.
Respond to crises, provide crisis intervention, and institute security procedures when critical or threatening situations arise.
Notify police, fire, emergency medical, and supervisory authorities in a timely and appropriate manner.
Maintain required statistical records, reports, logs, files, and other documentation.
Work cooperatively and communicate positively with Salvation Army staff, programs, managers, supervisors, volunteers, and participants.
Be on time for the established shift and take breaks according to established patterns.
Respect and protect client confidentiality in accordance with Salvation Army policies and procedures.
Comply with mandatory reporting requirements and laws concerning vulnerable adults and children.
Remain awake and provide observational oversight of program activities while on shift.
Comply with Salvation Army procedures, including the Policy & Procedure Manual and provided guidelines.
Perform other duties as assigned.