Shelter Specialist-Overnight
About The Position
The Shelter Specialist supports overnight shelter operations and services for participants at The Salvation Army Overnight Shelters-SAFES Location. The role focuses on maintaining program operations, meeting participants’ basic needs, providing services, de-escalating negative interactions, and maintaining site safety and access control. The specialist works with participants and collaborates with Salvation Army staff and programs. The position requires remaining awake and providing observational oversight throughout the shift. It also involves maintaining clean and organized facilities, following shelter exit procedures, ensuring the safety of participants and permitted animals, responding to crises, using security systems, and completing required records and reports. The role is full-time, non-exempt, and scheduled for 36 hours per week.
Requirements
- High school diploma or GED.
- Documented experience in homeless services or related experience.
- Education and/or work experience commensurate with the duties and responsibilities of the position.
- Strong human relations skills and trauma-informed care.
- Basic Microsoft Office experience.
- Ability to engage respectfully and in a culturally responsive manner with diverse populations.
- Ability and willingness to communicate and work well with staff and residents across racial, cultural, economic, religious, lifestyle, sexual orientation, age, and ability differences.
- Understanding of basic conflict resolution.
- Commitment to maintaining client confidentiality.
- Ability and willingness to understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
- Ability to learn and act on new information, work cooperatively, exercise sound judgment in problem solving, organize work, present material properly, and accurately document activities.
- Ability to safely follow instructions concerning workplace chemicals and properly operate safety and security systems.
- Ability to perform the physical requirements of the job, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, operating a computer and telephone, and lifting and carrying up to 50 pounds.
- Ability to work in all types of weather and in a semi-open office environment with interruptions and noise.
- Driver license is listed as required/preferred.
- Ability to pass a criminal history information check.
Nice To Haves
- Trauma Informed Care certification or training.
- Assertive Engagement.
- First Aid and CPR.
- Non-Violent Crisis Intervention.
- Peer Support.
- Heat Illness Prevention.
- Safe Driving.
- Rent Well.
- Community Warehouse Escort.
- Civil Right Training.
- Bloodborne Pathogens Training.
- De-Escalation Training.
Responsibilities
- Maintain shelter program operations and services for participants, including providing basic needs and services.
- Support site safety and access control and ensure the safety of participants and animals permitted on site.
- Respond to crises, provide crisis intervention, and implement security procedures during critical or threatening situations.
- Notify police, fire, emergency medical services, and supervisory authorities promptly and appropriately when needed.
- Operate safety and security systems, which may include CCTV video monitoring, and conduct ongoing visual inspections of the workplace.
- Keep facilities clean and organized, including cleaning bathrooms, floors, furnishings, and storage areas; replacing supplies; vacuuming; and emptying trash.
- Follow the Program Exit procedure to exit participants from the shelter daily.
- Maintain statistical records, reports, logs, files, and other required documentation.
- Report concerns to the identified supervisor.
- Communicate positively and work cooperatively with staff, managers, supervisors, volunteers, participants, and other Salvation Army programs.
- Remain awake and provide observational oversight of program activities while on shift.
- Respect and maintain the confidentiality of client information and comply with mandatory reporting requirements and applicable laws.
- Follow instructions for the use and storage of workplace chemicals and comply with Salvation Army procedures and guidelines.
- Attend the established shift on time and take breaks according to established patterns.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
