Shelter Resident Assistant

Volunteers of America Upstate NY•Ithaca, NY

12d•$25 - $27

About The Position

The Shelter Resident Assistant supports shelter residents and helps create a safe environment for clients. Working alongside management, case managers, and intake coordinators, the role helps ensure paperwork is completed and clients have what they need for a successful stay. The position provides assistance to families in crisis and supports the daily operation of the shelter program.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills, including the ability to work with people in crisis and vulnerable populations.
Basic computer skills.
Ability to obtain adult first aid/CPR certification.
Ability to work in a changing and challenging environment.

Responsibilities

Provide empathetic, compassionate, and non-judgmental assistance to families in crisis.
Offer emotional support, listen actively, and build rapport with families.
Assist with, oversee, and implement daily shelter programming and activities, including meal distribution, recreational programs, laundry room facilitation, chores, and room turnover.
Assist with meal preparation, serving, and cleanup during designated meal times.
Handle crisis situations calmly and efficiently according to established procedures.
Work collaboratively with team members to address immediate concerns and ensure client safety.
Enforce shelter rules and policies consistently and fairly.
Maintain accurate, up-to-date records, including daily shift logs, incident reports, and rule violations.
Communicate effectively with the shelter management team and check email during every shift.
Attend and participate in mandatory meetings and trainings.
Assist with intakes and discharges as necessary.
Monitor the facility by answering phones, conducting rounds, and viewing cameras.
Complete daily room inspections according to shelter policies to check safety, cleanliness, and compliance with shelter rules.
Turn over rooms when clients leave, including laundry and cleaning as necessary.
Assist coworkers with responsibilities as needs arise.
Perform other duties requested to benefit clients and programs.