Shelter Receptionist

CITY CARE INC•Tulsa, OK

About The Position

City Care is seeking a Shelter Receptionist who can recognize the potential in others and work with a team to motivate change. The role supports neighbors experiencing unsheltered homelessness and requires an understanding of the complex intersections of poverty, homelessness, mental illness, and substance use. The receptionist provides information about shelter services, handles bed reservation requests, receives and documents mail and donations, performs clerical tasks, and helps maintain a welcoming reception area. The position also coordinates with the development team on fundraising tasks and shelter tours, and with the resource coordinator on shelter events and guest activities. The listed pay rate is $17.50 per hour and is non-negotiable.

Requirements

Embody City Care’s values: People First, Whole Care, Activists for the Overlooked, United in Collaboration, and Unrelenting Commitment.
Understand the complexity of the intersection of poverty, homelessness, mental illness, substance use, and recovery.
Have skilled verbal and written communication.
Be computer literate and able to perform error-free data entry.
Have strong communication and customer service skills.
Have a calm, patient, and respectful demeanor, especially with individuals in crisis.
Be able to multitask and handle stressful and complex situations.
Be able to work as a member of a team to accomplish shared goals.
Have a high school diploma or equivalent.
Have a current Oklahoma driver’s license.
Have reliable transportation.

Nice To Haves

Prior experience in nonprofit, shelter, or customer service settings.
Familiarity with trauma-informed care or working with vulnerable populations.
Bilingual ability in Spanish or another common local language.
BHCM-I or II certification, PRSS certification, an associate’s degree, or equivalent lived or work experience.

Responsibilities

Carry out City Care’s mission, vision, and values.
Maintain familiarity with community resources and develop a network of collaborative partners.
Encourage guests to engage in services that promote housing stability.
Participate in a culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and partners.
Answer incoming calls and provide information about shelter services.
Take and document bed reservation requests using established procedures.
Direct calls or messages to the appropriate staff.
Maintain a calm, helpful tone with all callers, including those in crisis.
Receive, log, and sort incoming mail for shelter residents.
Accept, document, and appropriately store incoming donations and deliveries.
Communicate with staff regarding large or urgent donations.
Provide donation receipts as needed.
Perform light clerical duties, including data entry, filing, and updating logs.
Maintain a tidy, welcoming reception space.
Assist with occasional special projects or tasks assigned by shelter leadership.
Coordinate with the development team to assist with fundraising tasks and shelter tours as needed.
Coordinate with the resource coordinator to assist with shelter events and activities for guests.