Shelter Manager

The Bridge Home • Ames, IA

1d • Hybrid

About The Position

The Shelter Manager is a management-level position and a key member of the Operations Team at The Bridge Home (TBH). This role oversees daily shelter operations, ensures appropriate staffing and supervision of Shelter Advocate staff, and maintains a safe, respectful environment for clients and staff that aligns with TBH values. The Shelter Manager is responsible for recruitment, scheduling, supervision, and ongoing training of shelter staff; ensuring compliance with applicable regulations and internal policies; providing on-call and emergency coverage as needed; and collaborating with other departments to support coordinated services and effective communication. This position requires a strong supervisor and clear communicator with excellent organizational and time-management skills. The ideal candidate demonstrates adaptability, professionalism, collaboration, and a strong work ethic. The schedule primarily includes evening hours.

Requirements

• Strong analytical, critical-thinking, and problem-solving skills
• Valid in-state driver’s license required
• Proficient in Microsoft Office and other relevant computer applications
• Highly organized, detail-oriented, and able to manage time and priorities effectively
• Demonstrated ability to manage operations within established budgets
• Knowledge of TBH’s mission, programs, policies, and procedures
• Ability to supervise staff and interns while handling confidential and sensitive information appropriately
• Demonstrated cultural competence and ability to work respectfully with individuals from diverse backgrounds, including differences in race, gender, class, mental health, and lived experience
• Strong interpersonal and communication skills with the ability to build effective relationships
• High ethical standards, sound professional boundaries, and an approachable, respectful demeanor
• Bachelor’s degree in Human Services, Social Work, Psychology or related field is preferred.
• 3 years experience working with individuals in a emergency shelter environment or in a case management capacity.
• Experience working with one or more of the following: Veterans, individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty.
• Proven success in meeting and exceeding performance goals.
• Experience working in a team environment

Responsibilities

• Supervise, train, coach, and support shelter staff and interns in daily functions, including regular one-on-one meetings, team meetings, and performance feedback.
• Ensure staff understand and consistently apply TBH policies, procedures, and program expectations.
• Conduct hiring activities, performance evaluations, and participate in leadership team meetings.
• Foster a positive, collaborative team culture that promotes morale, accountability, and effective cross-shift communication.
• Oversee daily shelter operations and provide regular on-site leadership presence.
• Support staff decision-making, troubleshoot client issues, and provide crisis intervention when needed, including determining when to involve additional staff, administration, or authorities.
• Perform Shelter Advocate duties as needed to ensure continuity of operations.
• Ensure accurate documentation of significant shift events and maintain required logs and records.
• Ensure confidentiality in accordance with all applicable policies and regulations.
• Oversee staffing levels, scheduling, vacation coordination, and coverage for missed shifts.
• Review and approve timecards as required.
• Lead onboarding and ongoing staff training, including crisis prevention, shelter policies, and safety procedures.
• Conduct required safety drills, including fire and tornado drills.
• Ensure shelter operations comply with grant requirements, regulations, and internal policies.
• Train staff on using the HMIS system.
• Maintain HMIS certification
• Maintain knowledge of grants related to shelter programs, including reporting requirements, budgets, and benchmarks.
• Complete required grant reports and support funding compliance efforts.
• Assist the Director of Operations in reviewing operational reports, communications, and required documentation.
• Coordinate with volunteers, vendors, consultants, and community partners as needed.
• Collaborate with operations, accounting, development, and executive teams to support shelter programming and organizational goals.
• Street Outreach Duties as needed.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager