Shelter Manager

The Salvation Army USA Central Territory • New Richmond, WI

4d

About The Position

The Shelter Manager is responsible for the day to day operation of the Grace Place Homeless Housing programs. This role supervises the day to day operations of the shelter including: Shelter Case Management staff, Shelter Advocates, and Intakes/Discharges. The manager recommends candidates for hire, develops and maintains a competent, highly motivated staff to ensure the fulfillment of the Mission Statement, and maintains adequate staff coverage for shelter operations. This role also develops and directs programs to meet the needs of the shelter residents with regard to resolving homelessness and securing housing. The Shelter Manager establishes and maintains working relationships with other social service, community and government agencies, and develops and maintains program documentation for Territorial evaluations. Ensures focus on goal setting, planning and outcome measurement. Serves as an active member of the local and State Continuum of Care. Reviews, revises and develops policies & procedures relating to the Shelter programs. Prepares grant applications, and prepares and submits required reports. Provides case management services to clients as needed. Reviews all cases to determine continuing need for services and reviews case management services being provided on a regular basis. Coordinates regularly scheduled staff meetings with shelter staff for the purpose of program coordination and determining in-service training needs. Networks with other social service providers. Handles client issues, concerns, and complaints as needed. Responds to in house grievances. Available for on-call emergencies outside of regular business hours if needed.

Requirements

• Bachelor’s in human services field.
• Five years case work experience in a social service agency.
• Valid Wisconsin Driver’s license with clearance to drive from The Salvation Army’s insurance carrier preferred.

Nice To Haves

• management experience preferred.

Responsibilities

• Supervises the day to day operations of the shelter including: Shelter Case Management staff, Shelter Advocates, and Intakes/Discharges.
• Recommends candidates for hire; develops and maintains a competent, highly motivated staff to ensure the fulfillment of the Mission Statement.
• Maintains adequate staff coverage for shelter operations.
• Develops and directs programs to meet the needs of the shelter residents with regard to resolving homelessness and securing housing.
• Establishes and maintains working relationships with other social service, community and government agencies.
• Develops and maintains program documentation for Territorial evaluations.
• Ensures focus on goal setting, planning and outcome measurement.
• Serves as an active member of the local and State Continuum of Care.
• Reviews, revises and develops policies & procedures relating to the Shelter programs.
• Prepares grant applications, and prepares and submits required reports.
• Provides case management services to clients as needed.
• Reviews all cases to determine continuing need for services and reviews case management services being provided on a regular basis.
• Coordinates regularly scheduled staff meetings with shelter staff for the purpose of program coordination and determining in-service training needs.
• Networks with other social service providers.
• Handles client issues, concerns, and complaints as needed.
• Responds to in house grievances.
• Available for on-call emergencies outside of regular business hours if needed.

Benefits

• Competitive Salary
• Flexible schedules
• casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability
• Discounts available for pet insurance, auto insurance, and home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level