Case Manager - Shelter

5Cities Homeless Coalition•Grover Beach, CA

1d•Onsite

About The Position

5Cities Homeless Coalition assists those who are experiencing or at-risk of homelessness to achieve housing stability, self-sufficiency, and improved health by providing resources, supportive services, and programs. Our Vision Through collaboration and leadership, the Coalition is building an engaged community that fully understands the complexities of homelessness and actively shares the responsibility of creating and implementing solutions to reduce it. Position Summary The Shelter Case Manager provides support to individuals experiencing homelessness, focusing on creating housing stability plans, securing permanent housing and connecting clients to community resources. The primary focus is to work in coordination with partner agencies to address a broad array of client needs through referral to providers of necessary services, and in providing housing assistance. The Case Manager will work on-site at our two non-congregate shelters. The Case Manager may perform duties that include coordinated entry, outreach, prevention and risk reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The Case Manager works with program staff to ensure program funds are used according to grant requirements and maintains quality assurance of client files. Routine duties include interacting with police, government agencies, faith-based organizations, local businesses and nonprofit agencies to provide client services.

Requirements

Possess a minimum of an Associate Degree in a related field or two years of related Case Management experience.
Experience in non-profit management, case management and/or program development.
Background in or familiarity with behavioral health preferred.
Previous experience with social services and/or homeless programs.
Able to use computers, with proficiency in Microsoft Office software, particularly Excel.
Be a highly motivated self-starter, with proven ability to develop creative solutions.
Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team.
Maintain regular attendance.
Able to multi-task and remain calm in demanding and unpredictable situations.
Able to maintain a professional, customer service-oriented attitude at all times
Able to meet face-to-face in the office and in unsheltered locations with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
Able to tolerate being outdoors in all weather for several hours at a time
Able to handle environments where extreme standing, walking, bending and lifting may be required
Able to develop rapport, provide information, and refer with sensitivity to cultural issues
Display a high level of initiative, effort and commitment towards completing assignments efficiently
Possess excellent time management skills and the ability to work with minimum supervision
Possess the ability to vary hours as demanded by job activities; evenings and weekends may be required pertaining to the position’s job requirements.
Successful completion of background screening
Reliable transportation, a valid California driver’s license, and must be able to qualify for employer insurance coverage
Current tuberculosis test
CPR/First Aid Certification

Nice To Haves

Bilingual Spanish preferred.

Responsibilities

Manage caseload of 20-25 participants with varying levels of need.
Assist clients with obtaining resources, developing case plans, and completing benefit applications and supportive and subsidized housing paperwork.
Advocate for clients with agencies and service providers to minimize barriers to clients receiving needed services.
Ensure closed loop referral system with timely outreach and follow ups.
Assist clients by managing use of services and expediting service delivery through linkage activities.
Adhere to CalAIM standards for engaging in Enhanced Care Management and Housing Navigation Services.
Utilizing a housing-focused approach, create housing stability plans for clients with 30, 60, and 90-day goals including the steps to achieve those goals.
Assist clients in job search and employment retention.
Assist clients in developing savings and budget plans.
Assist clients with necessary enrollment paperwork for eligible clients to assess health and medical benefits.
Prepare case-related reports including outcomes, successes and challenges.
Complete HMIS data entry related to all client services provided.
Complete appropriate referrals and maintain adequate supporting documentation for enrollment in CalAIM services including but not limited to Enhanced Care Management, Housing Transition Navigation Services, Housing Deposits, Day Habilitation, and Short-Term Post Hospitalization.
Engage in best practices of case management while still maintaining adaptability and flexibility.
Provide relevant referrals to agencies and service providers based upon the goals and objectives mutually agreed upon with clients.
Work with supervisor and colleagues on outreach to realtors, landlords, home owners and other housing providers to identify new and existing housing opportunities and build a strong inventory of available housing options for clients.
Establish and maintain collaborative working relationships with community resources, law enforcement, health agencies, and educational settings.
Actively participate in staff meetings and trainings.