Shelter-Crisis-Advocate-Garland Overnight 12am-8am

Hopes Door•Garland, TX

6d•$15 - $16

About The Position

The Shelter Crisis Advocate provides support and information to Crisis Line callers and shelter residents at the Garland and Plano shelters. The role promotes the safety, empowerment, and mental health of people affected by domestic violence through advocacy, crisis intervention, and support services. The position reports to the Shelter Services Coordinator and is classified as a non-exempt, hourly employee, with a stated pay rate of $15–$16 per hour. The advocate works assigned shifts and may be needed at either shelter or outreach location. The posting identifies the role as overnight, 12 a.m.–8 a.m., while also stating that the advocate must be available to work any shift as needed. Weekend work of at least one weekend per month and holiday work are required.

Requirements

High school diploma or GED required.
Ability to respond constructively and supportively to adults and children in crisis situations.
Sensitivity to varied cultural, ethnic, and social backgrounds.
Ability to type.
Ability to present information effectively and respond to questions from groups of clients and volunteers.
Reasoning ability to comprehend all facets of program delivery within a collaborative networking system.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule instructions.
Valid Texas driver’s license and a good driving record.
Reliable transportation, current required Texas liability coverage, and ability to travel among multiple locations.
Ability to lift more than 10 pounds.
Ability to function as a team member.
Availability to work any shift and at either shelter or outreach location as needed.
Availability to work at least one weekend per month and holidays.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field.
Crisis counseling knowledge and/or experience.
Knowledge of social services or mental health.
One year of experience working with victims of domestic violence.
Bilingual English and Spanish.

Responsibilities

Provide crisis intervention through the 24-hour Crisis Line during assigned shifts.
Maintain accurate client files and records in the computer database and in hard copy.
Update the communication log throughout each shift.
Update client records in Salesforce accurately and on time, with information current by the end of the shift.
Conduct client intakes and exits as needed during the shift.
Arrange emergency transportation as needed.
Share and follow up on client concerns and necessary information with appropriate staff.
Maintain and assist with general communal household needs.
Train and collaborate with shelter volunteers scheduled during the assigned shift.
Understand program objectives and how they relate to agency goals.
Assess clients’ physical, social, and emotional needs and apply appropriate interventions.
Treat clients with respect, dignity, and empathy, and establish rapport with clients and their children.
Keep all client information confidential.
Provide education and information to help clients make informed choices.
Deliver programs and services respectfully and with sensitivity to clients’ cultural experiences.
Follow applicable policies and procedures in the event of a pandemic.
Prevent, identify, and remove discriminatory barriers in services provided.
Develop and maintain current knowledge and expertise regarding domestic violence, and attend training as necessary.
Participate in shelter staff meetings.
Work at either shelter location and any shift as needed, and at either outreach location as needed.
Work at least one weekend per month and holidays.
Perform other duties as assigned.