Overnight Shelter Advocate - Glendale, AZ

A New Leaf•Glendale, AZ

7d•Onsite

About The Position

A New Leaf is hiring an Overnight Shelter Advocate to support callers and clients at its shelter in Glendale, Arizona. The advocate models appropriate behavior using trauma-informed principles, responds to crisis calls, provides crisis intervention and domestic violence information, and connects people with resources. The role also supports client screening, intake and discharge, shelter operations, documentation, supplies, meals, and facility security during overnight hours.

Requirements

High school diploma or GED.
Knowledge of and/or experience with trauma-informed practices.
Knowledge of community resources.
Class One Fingerprint Clearance Card.
Be at least 21 years of age.
Ability to lift at least 30 pounds.

Nice To Haves

Associate or bachelor's degree.
Experience working with people affected by domestic violence, homelessness, or economic disadvantage.
Ability to drive a passenger van.
Verbal bilingual ability in Spanish.
Valid driver's license and reliable transportation.
Current auto liability insurance.
39-month motor vehicle record.

Responsibilities

Model appropriate behavior for crisis-callers and shelter clients using trauma-informed principles and practices.
Answer crisis calls and process and document them according to procedure.
Provide crisis intervention, domestic violence information, resources, and referral services to callers and shelter clients.
Coordinate client placement in the overflow program with hotel, motel, and transportation agencies, and relay information to internal programs.
Conduct screenings, lethality assessments, and basic-needs assessments according to procedure.
Help orient incoming clients to the program and facility, and assist with intake and exit paperwork.
Provide supportive services to shelter clients and assist case managers with client needs.
Maintain client files and documentation, request paperwork, and file documents accurately and promptly.
Support admission and discharge processes in accordance with program definitions and policies and client needs.
Access community resources to coordinate client services.
Clean and organize offices, property, equipment, and agency vehicles; report repair and maintenance needs.
Stock and organize the supply closet and assist with inventory of clothing, hygiene items, food, and office supplies.
Prepare or assist with preparing, serving, and cleaning up meals and snacks.
Monitor property security through hourly unit and grounds checks and remain awake and alert during the overnight shift.
Review emails, shift reports, logs, staff meeting notes, and other communications to stay current on program and client needs.

Benefits

Direct deposit.
Competitive pay.
Accrued sick time.
Employee Assistance Program (EAP).
Annual team member appreciation event.
Informal yet professional team environment.
Dental and vision coverage for full-time employees.
Accrued vacation time for full-time employees.
Paid holidays for full-time employees.
Life insurance, AD&D, and short-term disability for full-time employees.
401(k) for full-time employees.
Tuition reimbursement for full-time employees.
Wellness program for full-time employees, including annual biometrics, gym reimbursements, and wellness initiatives.