Overnight Shelter Advocate - Glendale, AZ

A New Leaf•Glendale, AZ

6d•Onsite

About The Position

A New Leaf seeks an Overnight Shelter Advocate to support callers and clients in its shelter using trauma-informed principles and practices. The role handles crisis calls, provides crisis intervention and domestic violence information, helps coordinate client placements and referrals, and supports shelter residents with intake, orientation, basic needs, and ongoing services. The advocate also maintains client documentation, assists with shelter operations and supplies, prepares or serves meals and snacks, and monitors property security during overnight hours. The schedule is Sunday through Wednesday, 9 PM–7 AM, in Glendale, Arizona. Hourly pay is $19.35.

Requirements

High school diploma or GED.
Knowledge of and/or experience with trauma-informed practices.
Knowledge of community resources.
Class One Fingerprint Clearance Card.
At least 21 years of age.
Ability to remain awake and alert during the overnight shift.
Ability to lift at least 30 pounds.

Nice To Haves

Associate or bachelor's degree.
Experience working with people affected by domestic violence, homelessness, or economic disadvantage.
Ability to drive a passenger van.
Verbal bilingual proficiency in Spanish.
Valid driver's license and reliable transportation.
Current auto liability insurance.
39-month motor vehicle record.

Responsibilities

Model appropriate behavior for crisis callers and shelter clients using trauma-informed principles and practices.
Answer, process, and document crisis calls according to procedure.
Provide crisis intervention, domestic violence information, resources, and referral services to callers and shelter clients.
Communicate with hotel/motel and transportation agencies regarding client placement in the overflow program and relay information to internal programs.
Conduct screenings, lethality assessments, and basic-needs assessments according to procedure.
Assist with program introductions and facility orientation for incoming clients.
Assist with client intake and exit paperwork as needed.
Provide supportive services to shelter clients and assist case managers with client needs.
Establish and maintain client files and documentation, request paperwork, and file documentation accurately and promptly.
Address admission and discharge matters in accordance with program definitions and policies and relevant client needs.
Access community resources to help coordinate client services.
Help maintain the appearance of offices, property, equipment, and agency vehicles through cleaning and organizing; report repair and maintenance needs.
Stock and organize the supply closet and assist with inventory of clothing, hygiene items, food, office supplies, and other supplies.
Prepare or assist with meal and snack preparation, serving, and cleanup.
Monitor property security through hourly unit and grounds checks.
Remain awake and alert during the overnight shift.
Review emails, shift reports, logs, staff meeting notes, and other communications to stay current on program operations, events, and client needs.
Lift at least 30 pounds.