Overnight Crisis Support Advocate

The Spring Of Tampa Bay Inc•Tampa, FL

About The Position

The Crisis Support Advocate promotes the safety, security, and cleanliness of the shelter while providing empowerment-based, survivor-focused support to survivors in the shelter and through the crisis hotline. The role provides trauma-informed crisis intervention, conflict resolution, safety planning, information and referrals, personal advocacy, emotional support, and domestic violence education. The position works overnight from 12 a.m. to 8 a.m. The advocate supports shelter operations by assisting with intakes, orientations, participant needs, room preparation, housekeeping, donations, food service, transportation, documentation, and security monitoring. The role also coordinates or assists with pet programming and family activities, supports survivors and their children during community agency meetings, processes after-hours and weekend Injunctions for Protection, and maintains accurate participant records and reports. The position has no supervisory responsibility and has external contact with the Office of the Clerk of the Circuit Courts, law enforcement, and emergency response agencies.

Requirements

Bachelor’s degree in behavioral science preferred, or two years of related social service experience.
Knowledge of community resources.
FCADV Competency-Based Core training plus an additional six hours of individualized training, for 30 hours total, to qualify for privilege status; must successfully pass the written test.
Valid Florida Driver’s License, at least two years of driving experience, active automobile insurance, and an acceptable Motor Vehicle Report.
Must pass and maintain a Level II background check.
Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.
Computer skills are required.
Demonstrates maturity and good judgment.
Ability to work with a culturally diverse community with sensitivity and professionalism.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes, and impacts on children.
Ability to understand and maintain confidentiality of shelter activities and participants at all times.
Reliable transportation required.

Nice To Haves

Bachelor’s degree in behavioral science.

Responsibilities

Maintain a friendly, welcoming presence throughout the shelter.
Conduct shelter intakes, including interviews to assess risk and develop safety plans.
Help participants with their belongings and provide shelter tours and orientation.
Provide survivor-focused, trauma-informed crisis intervention, conflict resolution, and safety planning.
Document survivor services in the database and maintain accurate, current participant files and records.
Prepare rooms for new intakes, including packing, cleaning, and laundry.
Maintain facility health standards and clean common areas, including communal refrigerators and dining areas.
Request, sort, and restock donations.
Provide information, referrals, and personal advocacy to survivors in person and through the hotline.
Conduct exit interviews.
Provide transportation to participants as needed.
Coordinate and assist with the pet program and family activities.
Make outreach contacts, including Roberta/RC Harrison cards.
Accompany and advocate for adults and children during community agency meetings.
Perform clerical duties, including updating spreadsheets, preparing monthly reports, and updating resident documents.
Monitor security cameras and entrance gates.
Process after-hours and weekend Injunctions for Protection.
Report maintenance concerns for follow-up.
Provide basic needs, including food, personal care items, health needs, and clothing.
Pick up and sort mail.
Attend weekly case conferences and regularly scheduled supervision.
Assist with food service and daily nutrition counts.
Answer crisis hotline calls, texts, and chats; assess risk and develop safety plans.
Provide callers and shelter residents with resources, information and referrals, domestic violence education, and emotional support.
Attend trainings pertinent to the profession.
Perform other related duties as assigned.
Maintain the quality of participant services and recommend updates to agency policies and procedures; assist with implementing new guidelines and procedures.