Associate, Shelter Overnight, Northern Colorado

Catholic Charities Archdiocese of Denver • Fort Collins, CO

12d

About The Position

A Shelter Associate at Catholic Charities welcomes guests with dignity, checks them in and out, manages bed assignments, and maintains safety and order by calmly enforcing shelter guidelines. The role involves de-escalating conflict and responding to mental health, substance use, and medical emergencies using trauma-informed, person-centered approaches. Shifts are available during the day (6:00 a.m.–2:30 p.m.), evening (2:00 p.m.–10:30 p.m.), and overnight (10:00 p.m.–8:30 a.m.). Applications are accepted on an ongoing basis until the position is filled.

Catholic Charities of the Archdiocese of Denver has served Northern Colorado since 1927 through seven ministries. Employees support the organization’s mission to extend the healing ministry of Jesus Christ to people in need. The organization describes its workplace as mission-driven and welcoming to applicants and program participants of all faiths.

The position pays $17.75 per hour, with eligibility for a $1 bilingual or overnight differential. Catholic Charities provides training, including de-escalation and safety, Mental Health First Aid, substance abuse and mental health, human trafficking, and trauma-informed care. Eligible employees may receive paid time off, paid holidays, sabbatical leave, a 403(b) retirement plan with agency contributions and matching, and other benefits. Background checks are conducted as part of the hiring process.

Requirements

• High school diploma or GED, and six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Genuine care and compassion for people, including during difficult circumstances.
• Ability to stay calm and kind when others are upset.
• Ability to maintain boundaries without taking things personally.
• Ability to thrive in a fast-paced, sometimes chaotic environment.
• Ability to work as a team player.
• Resilience, a good sense of humor, and a compassionate ear.
• Experience working with people in crisis.
• Ability to remain calm and respond appropriately in stressful and/or emergency situations.
• Effective verbal and written communication skills.
• Basic knowledge of word processing and typing ability to enter resident information.
• Understanding of the service population’s cultural and socioeconomic characteristics and methods suited to meet their needs.
• Ability to interact effectively as a team member and independently with agency staff and a diverse client base.

Responsibilities

• Welcome guests with dignity.
• Check guests in and out and manage bed assignments.
• Maintain safety and order by calmly enforcing shelter guidelines.
• De-escalate conflict and respond to mental health, substance use, and medical emergencies using trauma-informed, person-centered approaches.
• Enter resident information.

Benefits

• Extensive paid time off, described as equivalent to four weeks’ accrual for new employees and increasing based on tenure.
• 15 paid holidays annually; holiday pay is included when shelter employees work on a holiday.
• Paid sabbatical leave of four weeks for eligible employees who complete seven years of continuous full-time service.
• 403(b) retirement plan with a 4% agency contribution and a match of up to 2% of annual compensation.
• Part-time employees working 20–29 hours per week also receive paid annual leave, company-paid holidays, and a 403(b) retirement plan with agency contribution and match.
• Robust training curriculum, including de-escalation and safety, Mental Health First Aid, substance abuse and mental health, human trafficking, and trauma-informed care.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED