Shelter Assistant - Men's Shelter - Evening Shift

One80 Place•Charleston, SC

20h

About The Position

Shelter Assistants provide services to clients in One80 Place’s shelters, maintaining a safe, housing-focused, trauma-informed environment and supporting people experiencing homelessness as they move toward permanent housing. This is a full-time, non-exempt hourly position on the evening shift, listed as 4:00 PM–12:00 AM. The role includes completing intake and needs assessments, orienting clients to shelter programs and expectations, documenting client information and incidents, and helping clients address housing goals and obtain necessary documents. Shelter Assistants also monitor property safety, communicate operational needs, collaborate with staff and community members, and assist with daily shelter activities. The position requires calm, effective responses to conflict and crisis, professional conduct, confidentiality, and the ability to work rotating shifts, including weekends and holidays.

Requirements

High school diploma.
Two years of experience working with people experiencing homelessness or a similar population.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently and effectively as a team member.
Ability to handle conflict and crisis calmly and work toward a positive resolution.
Willingness and ability to work rotating overnight, day, and evening shifts, as well as weekends and holidays.
Reliable transportation.

Responsibilities

Complete initial needs assessments, address critical needs promptly, and orient clients to the shelter, its programs, expectations, schedules, and permanent-housing goals.
Identify clients who need help obtaining housing documents, such as birth certificates, Social Security cards, and income information.
Document client conversations, issues, concerns, progress toward housing goals, and incidents.
Report critical incidents immediately to the Shelter Manager and report facility maintenance, IT, and alarm issues in a timely manner.
Collect required data for funding and statistical reports, complete bed assignments in HMIS, and complete shelter exit forms.
Report cleaning, laundry, meal-preparation, and operational needs to the Operations Staff member on duty, and assist in other areas as needed.
Conduct frequent property walk-throughs to identify hazards or unsafe conditions and report them to the Shelter Manager or Shelter Director.
Collaborate with shelter and other One80 Place staff, participate in requested trainings and committees, attend monthly staff and team meetings, and support team decisions.
Communicate effectively with employees, volunteers, vendors, Board members, and clients; arrive for assigned shifts on time, well-groomed, and in uniform; and substitute for other staff when needed.
Invite clients with case-management appointments to remain at the shelter, conduct housing-stability groups, and encourage client attendance.
Engage clients in discussions about goals, planning, and needs, and assist with tasks related to case plans.
Maintain shelter schedules, prepare clients for meals, and support kitchen staff in dining areas.
Communicate pertinent information to other staff and assist community members by phone and in person.
Distribute mail as needed and provide medication to appropriate clients when requested.
Respond to incidents to support the safety of staff and clients.
Provide Homeless Connection Line assistance when necessary, prioritizing people experiencing a housing crisis.
Engage clients in maintaining clean and organized personal areas.
Perform other relevant duties assigned by a supervisor or One80 Place management staff.