Shelter Assistant - Men's Shelter - Evening Shift

One80 Place•Charleston, SC

About The Position

Shelter Assistants provide services to clients in One80 Place’s shelters, maintaining a safe, housing-focused, trauma-informed environment and supporting people experiencing homelessness as they move toward permanent housing. This is a full-time, hourly, non-exempt position scheduled for evenings from 4:00 PM to 12:00 AM. The position may require rotating overnight, day, and evening shifts, as well as work on weekends and holidays.

Requirements

High school diploma.
Two years of experience working with people experiencing homelessness or a similar population.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently and effectively as a team member.
Ability to manage conflict and crisis calmly and work toward a positive resolution.
Willingness and ability to work rotating overnight, day, and evening shifts, as well as weekends and holidays.
Reliable transportation.
Ability to solve problems, make decisions, listen, and remain calm in crisis situations.
Ability to relate effectively to people experiencing homelessness while maintaining confidentiality and professionalism.
Corrective vision and hearing to the normal range; ability to move between service locations, sit and/or stand for long periods, and lift 25 pounds.

Responsibilities

Complete initial needs assessments, respond promptly to critical needs, orient clients to shelter services and expectations, and identify clients who need help obtaining housing documents.
Document client conversations, concerns, progress toward housing goals, and incidents; complete required data collection, HMIS bed assignments, and shelter exit forms.
Report critical incidents to the Shelter Manager immediately and report facility maintenance, IT, alarm, cleaning, laundry, meal-preparation, and operational needs to the appropriate staff.
Conduct frequent property walk-throughs to identify hazards and report them to the Shelter Manager or Shelter Director.
Collaborate with shelter and other One80 Place staff, participate in requested trainings and committees and monthly meetings, model effective teamwork, and substitute for other staff when needed.
Arrive on time, well-groomed, and in uniform; communicate effectively with employees, volunteers, vendors, Board members, and clients.
Encourage clients with case management appointments to remain at the shelter, conduct housing stability groups, and engage clients in conversations about goals, plans, and needs.
Assist clients with tasks related to their case plans and encourage them to maintain clean, organized personal areas.
Maintain shelter schedules, prepare clients for meals, and support kitchen staff in dining areas.
Communicate pertinent information to staff, assist community members by phone and in person, and distribute mail as needed.
Provide medication to appropriate clients when requested and respond to incidents to support the safety of staff and clients.
Provide Homeless Connection Line assistance when necessary to prioritize people experiencing a housing crisis.
Perform other relevant duties assigned by a supervisor or One80 Place management.