Shelter Advocate I (Part-Time)

The Salvation Army Central Territory • Wausau, WI

3d

About The Position

The Shelter Advocate I provides supervision and intake of clients, maintains shelter security, and provides supportive services. The role includes conducting intake interviews for new shelter residents, monitoring room assignments, distributing basic necessities, and ensuring residents follow shelter rules and policies. The advocate assists with client needs and refers clients to a case manager when appropriate, provides de-escalation and crisis response, answers telephone calls, and documents each shift according to procedures. Additional duties include maintaining cleanliness in common areas, assisting with food preparation and service, conducting room inspections, and supervising volunteers when assigned. Other job-related responsibilities may be assigned, and reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

The position is part-time and non-exempt. Compensation is $15.43–$19.29 per hour, based on experience. The Salvation Army describes its mission as meeting human need without discrimination and offers a range of employee benefits and support.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Experience working with the homeless population.

Responsibilities

• Conduct intake interviews for new shelter residents.
• Monitor room assignments and distribute basic necessities.
• Supervise the shelter and residents, ensuring rules and policies are followed.
• Assist with client needs and refer clients to a case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparation and serving.
• Document each shift according to procedures.
• Perform room inspections.
• Supervise volunteers when assigned.

Benefits

• Competitive salary and compensation.
• Flexible schedules and a casual dress environment.
• Generous paid time off, including vacation, sick time, personal time, and 11 paid holidays.
• Tuition reimbursement.
• Employee Assistance Program with 24/7 support, resources, and referrals.
• Health, dental, vision, life, and disability insurance benefits.
• Discounts on pet, auto, and home insurance.
• Eligible part-time employees with regular schedules of 20–29 hours per week may receive voluntary life benefits, prorated holiday pay, and prorated paid time off.
• Work-life balance and retirement benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED