Shared Services Project Manager

House Rx

1d•Remote

About The Position

Join House Rx as a Shared Services Project Manager to help improve patient access to and affordability of specialty medications. The role works closely with specialty care clinics and internal teams to optimize the specialty pharmacy experience, with a focus on implementation at new customer sites. It leads customer-facing implementation calls, tracks implementation steps and progress, coordinates across sales, program management, leadership, and clinic partners, and supports process improvements and related projects. The role also supports clinic operations and partner service needs, including prescription attainment, claims and payment processing, pharmacy equipment issues, and support for the PMS platform. It serves as a liaison among patients, providers, and operational teams to resolve issues. The person in this role has primary responsibility in at least one operational area and cross-trains in at least one additional area. These areas include credentialing, legal model requirements, accreditation, project management, drug ordering, supply management, and implementation IT workstreams. House Rx describes itself as a remote-first company, though some pharmacy operations roles require onsite clinic presence. The company emphasizes collaboration, open communication, learning from failure, and supporting employees at home and at work.

Requirements

Mastery of core pharmacy technician skills, including processing claims and dispensing medications.
Experience navigating specialty medication benefits investigation, prior authorization, and financial assistance.
Comfort engaging with patients, providers, and other care-team members in person and over the phone.
Self-motivation and a sense of urgency in delivering quality resolutions.
Ability to solve problems creatively, identify proactive solutions, and find more efficient workflows.
Interest in working in a startup environment and solving complex problems.

Responsibilities

Lead customer-facing calls and ensure completion of implementation steps.
Manage implementation projects through customer calls, timely follow-up, and project management tools.
Coordinate with sales and program managers to communicate implementation progress and blockers.
Coordinate with leadership to improve implementation processes for credentialing, IT workstreams, and related activities.
Support initiatives and related project work.
Work with clinic teams and clinical operations to streamline processes and workflows.
Manage issues affecting patient prescription attainment, including package tracking, carrier troubleshooting, and monitoring assigned work queues.
Troubleshoot claim processing, payment processing, and equipment issues such as barcode scanners and label printers; escalate to internal resources as appropriate.
Triage support issues related to the PMS platform for new and existing clinic partners.
Act as a liaison among patients, providers, and operational teams to resolve issues effectively and efficiently.
Take primary responsibility in at least one operational area and cross-train in at least one additional area.
For credentialing, help clinic partners complete initial PBM credentialing, renewals, required state regulatory registrations, and EFT and ERA enrollment.
For legal model work, coordinate with sales, program managers, and clinic partners to summarize state-specific requirements for MID dispensing spaces, provider verification, practice dispensing, and pharmacy dispensing spaces.
For accreditation, support initial and renewal accreditation with ACHC, URAC, and other organizations, along with required program monitoring and auditing.
For drug ordering, support wholesaler orders, monitor deliveries, troubleshoot shortages and catalog errors, help clinics maintain accurate inventory, and coordinate customer-specific wholesaler account matrices with distribution leaders.
For supply management, help clinic partners maintain adequate inventory while improving supply-chain efficiency and reducing costs.
For the implementation IT workstream, facilitate clinic IT workstream initiation and testing of EHR functionality, including logins, task groups, reporting, and test e-prescriptions, as well as tasks such as phone extension setup and VPN access.