SGC Gaming Agent - Swing Shift

SNOQUALMIE INDIAN TRIBE • Snoqualmie, WA

6d • Onsite

About The Position

Under the general supervision of the Agent Supervisor(s), the SGC Gaming Agent monitors gaming operations for compliance with the Indian Gaming Regulatory Act (IGRA), NIGC Regulations, Tribal/State Compact, Snoqualmie Tribal Gaming Act and Regulations, the Gaming Operation’s System of Internal Controls, the Gaming Operation’s Policies and Procedures, and applicable laws. The position supports regulatory compliance, gaming integrity, investigations, patron dispute resolution, and safe casino operations.

The role is based in Snoqualmie, Washington, and is scheduled for swing shift, Friday through Monday, 11:00 AM to 9:00 PM. The position must be available to work any shift to support 24/7 operations, including weekends and holidays, sometimes on short notice. It is a salaried, at-will position with a starting salary of $65,654.89 per year, with salary determined based on experience.

Work generally takes place in an office environment within a controlled-atmosphere building, but may also involve hot or cold temperatures, indoor and outdoor work, tight or cramped spaces, and exposure to fumes and odors. The Snoqualmie Indian Tribe follows its Tribal Hiring Preference policies, including TERO preferences for qualified enrolled members of federally recognized tribes and, in some cases, certain family members.

Requirements

• High school diploma or GED.
• Three years of experience in gaming regulation and compliance; or three years of gaming experience in Slot Systems, Information Technology, Compliance, Surveillance, Internal Audit, Accounting, Security, Revenue Audit, or comparable experience; successful completion of the Snoqualmie Gaming Commission Certification may be accepted instead of the three years of experience.
• Proficiency in MS Office (Word, Excel, and Outlook) and Adobe Acrobat.
• Excellent oral and written communication skills, including the ability to prepare clear and accurate reports and business correspondence.
• Knowledge of monitoring techniques to identify potential illegal gaming practices.
• Knowledge of security practices, including surveillance techniques.
• Ability to work independently and exercise sound judgment.
• Ability to identify and resolve problems by collecting and analyzing information, establishing facts, and drawing sound conclusions.
• Proficiency in basic mathematical calculations.
• Ability to maintain effective working relationships with department heads and casino personnel.
• Ability to consistently interpret and apply policies, procedures, and regulations.
• Demonstrated integrity, confidentiality, professionalism, attention to detail, and impartiality when working with gaming operations, surveillance, security, law enforcement, management, and other regulatory agencies.
• Ability to demonstrate cultural awareness and sensitivity when working with Native American communities.
• Must be able to obtain and maintain a Gaming License.
• Must be available to work any shift to support 24/7 operations, including weekends and holidays, sometimes on short notice.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy, including pre-employment screening.
• Must successfully complete a pre-employment background investigation.

Nice To Haves

• Associate’s or Bachelor’s degree in Criminal Justice, Business Administration, Accounting, Compliance, Law, Gaming Management, Information Technology, or a related field.
• Knowledge of gaming regulations, minimum internal control standards, and operational procedures.
• Experience conducting regulatory inspections, compliance reviews, or investigations.
• Experience preparing investigative, incident, audit, or compliance reports.
• Experience working for a Tribal Gaming Agency.
• CFE, CCEP, ACAMS, CompTIA Security+, CISA, CISSP, CISM, MCSE, or equivalent professional certifications.

Responsibilities

• Monitor casino compliance with applicable regulations and gaming activities to deter cheating, fraud, and noncompliance.
• Prepare incident reports and follow up on reported incidents or regulatory and control violations, working with casino personnel as needed.
• Report observed or detected irregularities in casino operations.
• Maintain cooperative and professional relationships with casino management and recommend solutions supported by sound reasoning.
• Analyze casino activities and recommend solutions to maintain and enhance regulatory compliance and integrity through audits and reviews.
• Review log sheets and incident reports generated by casino operations.
• Review employee and vendor licenses for irregularities.
• Escort State Gaming Agency personnel during inspections.
• Receive, investigate, report, and resolve patron disputes when appropriate and in accordance with Commission policy.
• Gather evidence, video recordings, witness statements, and other documentation for investigations or patron disputes.
• Prepare and submit a Shift Activity Report throughout each shift.
• Monitor casino operations for physical hazards or conditions that may jeopardize patron and employee safety.
• Process and verify gaming equipment and software received in accordance with Commission policy.
• Coordinate and process gaming equipment shipments with gaming vendors and the State of Washington.
• Conduct spot audits of gaming operations in accordance with Commission policy.
• Perform additional duties as assigned, which may not be related to regular responsibilities.

Benefits

• Competitive medical, dental, vision, life, and disability insurance benefits for regular full-time employees, effective the first of the month following date of hire.
• 401(k) retirement plan after 90 days, with employer matching contributions up to 4%.
• Up to 18 paid holidays per calendar year, including workdays between Christmas Eve and New Year’s Day.
• Employees accrue 12 or more days of sick leave and vacation leave respectively, with increases based on years of service.
• Additional time-off opportunities, including bereavement, military, parental, and jury duty leave.
• Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino, Salish Lodge & Spa, and Crescent Market.
• Third-party perks including movie tickets, theme parks, shows, attractions, and more.
• Employee assistance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED