SFRRN Program Manager

Aacre • San Francisco, CA

11d

About The Position

The SFRRN Program Manager manages grants, contracts, and operations for the San Francisco Rapid Response Network (SFRRN), a 24/7 immigration enforcement response hotline serving San Francisco. The role supports the network’s eight community-based organizational partners and collaborates with community organizations, coalitions, and government agencies. The position works closely with the SFILEN Program Manager and supervises the SFILEN & SFRRN Program Coordinator. It reports to the Managing Director of Programs.

The manager oversees program implementation, partner coordination, hotline operations, responses to immigration enforcement activity, external communications, supervision, and fundraising support. The role may also serve as a backup hotline dispatcher, including during after-hours and overnight shifts. Staff hired by CAA are employees of Asian Americans for Civil Rights and Equality (AACRE).

Requirements

• Bachelor’s degree in a related or relevant field and 2–3 years of program management experience nurturing immigrant rights coalitions, or an equivalent combination of education and experience.
• Strong commitment to CAA and SFRRN’s mission and values, including immigrant rights, social justice, equity, and civic engagement.
• Ability to facilitate consensus-building among diverse groups and build and manage systems and processes for collaboration, communication, and decision-making.
• Proven ability to manage external relationships and build meaningful partnerships, community coalitions, or alliances.
• Strong administrative background, attention to detail, problem-solving skills, and analytical skills.
• Experience with and commitment to advancing the rights of working-class, limited-English-proficient immigrant communities of all statuses.
• Knowledge of Bay Area organizations serving working-class and monolingual immigrant communities of all statuses.
• Cultural competence and ability to work with low-income, newcomer, and immigrant communities in a social justice context.
• Commitment to connecting underserved and underresourced communities to services and strengthening the local, state, and national immigrant rights movement.
• Experience with immigrant rights campaigns.
• Experience with social media tools, such as Instagram.
• Experience supervising employees from various backgrounds.
• Ability to work non-standard office hours, including weeknights and weekends, as needed.
• Ability to take backup hotline dispatcher shifts that may occur during the day, after hours, and overnight.

Nice To Haves

• Experience analyzing and documenting data trends and outcomes.
• Experience developing original content about immigrant rights issues for organizational communication platforms and the media.
• Bilingual Spanish speaker.

Responsibilities

• Manage SFRRN contracts and grants, including program activities, deliverables, goals, performance measures, reports, partner agreements, compliance, and funder requirements.
• Host and facilitate regular dispatcher and executive director meetings, as well as ad hoc meetings and trainings; set agendas and complete follow-up.
• Coordinate contract implementation with AACRE Capacity and CAA leadership, including contracts, MOUs, compliance, reporting, invoicing, program development, and evaluation.
• Assist with budget planning and development, expense tracking, and budget monitoring for SFRRN funding.
• Work with the SFILEN and SFRRN Program Coordinator on meetings, invoicing, reporting, and documentation.
• Maintain efficient operations and communications among partners; develop operational systems, tracking tools, reporting processes, program files, and documentation; respond to partner inquiries.
• Train and onboard hotline dispatchers and maintain and update dispatcher training materials on immigration enforcement policies, court protocols, and relevant issues.
• Coordinate responses to reports of immigration enforcement activity in San Francisco, including working with verifiers, dispatchers, SFILDC, and other parties to connect affected migrants with legal support and families with appropriate referrals.
• Coordinate with local law enforcement as needed to clarify roles and confirm or disconfirm local law enforcement involvement in federal immigration enforcement activities.
• Manage dispatcher shift scheduling and maintain and assess systems, processes, procedures, and technology supporting rapid response to immigration emergencies.
• Lead or support community-led campaigns related to anti-immigration enforcement efforts or freedom campaigns.
• Represent SFRRN externally and provide political leadership on immigrant rights, particularly immigration enforcement issues.
• Participate in meetings with SFILDC, SFILEN, verification and accompaniment organizations, regional rapid response networks, city offices, and relevant agencies; share timely information, data reports, and case updates as appropriate.
• Coordinate regionally with entities including the California Coalition for Immigrant Justice and Bay Area Rapid Response Networks, sharing best practices.
• Share timely and accurate public updates about immigration enforcement trends and activity through SFRRN communication platforms and the media when appropriate.
• Create and manage SFRRN communication content and platforms, maintain an editorial calendar, and post updates.
• Supervise the SFILEN & SFRRN Program Coordinator by assigning and directing work, setting expectations, providing coaching and feedback, identifying training needs, conducting performance evaluations, and supporting development plans.
• Develop team goals and operational processes, support collaboration and accountability, and resolve complex issues within and across teams.
• Participate in funder meetings upon request; prepare materials and support funding proposals, budgets, and budget modifications.
• Serve as a backup Rapid Response Hotline dispatcher as needed, answering calls, triaging emergency immigration situations, completing intake forms, and coordinating referrals using a web-based platform and Signal app.
• Manage vendors and contractors, including translators and interpreters, designers, trainers, and consultants.
• Perform administrative and other assigned duties and contribute to a positive work environment aligned with organizational values.

Benefits

• 100% health, dental, vision, life, and long-term disability insurance coverage for employees.
• 65% coverage for dependent health, dental, vision, life, and long-term disability insurance.
• Employer-funded health reimbursement account.
• Paid time off.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level