SFILEN Program Manager

Aacre • San Francisco, CA

11d

About The Position

The SFILEN Program Manager manages the 11-agency San Francisco Immigrant Legal and Education Network (SFILEN) at the programmatic and administrative levels, ensuring a unified vision and approach to network services and campaigns. The role administers SFILEN grants and contracts, including deliverables, compliance, reporting, invoicing, and budget monitoring, and coordinates partners and logistics for network-wide events and meetings. The Program Manager works closely with the SFRRN Program Manager and supervises the SFILEN & SFRRN Program Coordinator. The position reports to the Managing Director of Programs.

The Program Manager provides political leadership on immigrant rights issues; coordinates network partners, meetings, programming, campaigns, and external representation; and supports fundraising and public communications. Duties also include serving as backup dispatcher on the Rapid Response Hotline, including handling calls, triaging emergency immigration situations, completing intake forms, and coordinating referrals. Hotline shifts may occur during the day, after hours, and overnight. The role may require non-standard office hours, including weeknights and weekends as needed.

Requirements

• Strong commitment to CAA and SFILEN’s mission and values, including immigrant rights, social justice, equity, and civic engagement, and ability to put organizational values into practice.
• Bachelor’s degree in a related or relevant field and at least 2 years of program management experience nurturing immigrant rights coalitions, or an equivalent combination of education and experience.
• Experience with and commitment to advancing the rights of working-class, limited-English-proficient immigrant communities of all statuses.
• Knowledge of Bay Area organizations serving working-class and monolingual immigrant communities of all statuses.
• Ability to facilitate consensus-building among diverse groups and build and manage collaboration, communication, and decision-making systems and processes.
• Demonstrated ability to manage external relationships and build meaningful partnerships, community coalitions, and/or alliances.
• Strong administrative background, attention to detail, problem-solving skills, and analytical skills.
• Cultural competence and ability to work with low-income, newcomer, and immigrant communities in a social justice context.
• Strong commitment to connecting underserved and under-resourced communities to services.
• Commitment to strengthening the local, state, and national immigrant rights movement.
• Experience with immigrant rights campaigns.
• Experience using social media tools, such as Instagram.
• Experience supervising employees from various backgrounds.
• Ability to work non-standard office hours, such as weeknights and weekends, as needed.

Nice To Haves

• Experience analyzing and documenting data trends and outcomes.
• Experience developing original content to communicate immigrant rights issues to the public through organizational communication platforms and the media.
• Bilingual Spanish speaker.

Responsibilities

• Manage SFILEN grants and contracts, ensuring timely completion of program activities, deliverables, goals, performance measures, reports, partner agreements, compliance requirements, and other funder requirements.
• Manage SFILEN programming to support demonstrable impact, timely completion, and stronger partnerships.
• Coordinate with AACRE Capacity and CAA leadership on contract implementation, including contracts, MOUs, compliance, reporting, invoicing, program development, and evaluation.
• Assist with budget planning and development, expense tracking, and monitoring SFILEN-related budgets.
• Coordinate with the SFILEN & SFRRN Program Coordinator on partner coordination, monthly invoicing, reporting, and documentation.
• Maintain effective partner operations and communications; develop and maintain operational systems, tracking tools, reporting processes, program files, and documentation; and respond to partner inquiries.
• Provide political leadership on immigrant rights issues within the network and externally on its behalf.
• Plan, host, and facilitate monthly SFILEN general network, executive committee, legal team, and outreach team meetings; prepare and share agendas a week in advance and complete necessary follow-up.
• Manage and host ad hoc committees and meetings as needed to advance SFILEN’s work and, when needed, SFRRN’s work.
• Lead planning and implementation of SFILEN events and programming, including Immigrant Family Day, International Migrants Day, the annual retreat, legal clinics, trainings, and partner engagement activities.
• Lead planning and implementation of SFILEN campaigns, including annual budget advocacy and immigrant rights campaigns; integrate SFRRN into joint events and campaigns when applicable.
• Participate in meetings with SFILDC, SFRRN, coalitions, and partners to advance SFILEN’s goals and access to immigration legal services.
• Prepare for and participate in meetings with City stakeholders and share timely, accurate information, including case updates and data reports about immigration and immigrant communities in San Francisco.
• Represent SFILEN externally and advance its goals, vision, and mission.
• Supervise the SFILEN & SFRRN Program Coordinator, including assigning and directing work, setting expectations, coaching, identifying training needs, providing feedback, supporting skill development, conducting performance evaluations, and managing development plans.
• Align supervisory practices with organizational policies, provide developmental and corrective feedback, and implement AACRE progressive-discipline guidelines when necessary.
• Work closely with the SFRRN Program Manager; develop team goals and effective operating processes; and resolve complex issues within and across teams.
• Participate in funder meetings as needed and prepare materials for funder meetings and fundraising efforts.
• Support the development of funding proposals and budgets, including budget modifications.
• Share timely and accurate public updates on immigration trends, administrative and policy changes, SFILEN positions, and responses through SFILEN communication platforms and with the media when appropriate.
• Create content for and manage SFILEN communication platforms, including the website and social media, to provide accurate public information about immigration issues and SFILEN’s work.
• Serve as a backup dispatcher on the Rapid Response Hotline by answering calls, triaging emergency immigration situations, completing intake forms, and coordinating service referrals with stakeholders.
• Manage vendors and contractors, including translators/interpreters, graphic designers, trainers, and consultants, ensuring they meet project goals and requirements.
• Perform administrative duties and other assigned duties in support of the organization’s mission, and contribute to a positive work environment aligned with organizational values.

Benefits

• 100% health, dental, vision, life, and long-term disability insurance coverage for employees.
• 65% health, dental, vision, life, and long-term disability insurance coverage for dependents.
• Employer-funded health reimbursement account.
• Paid time off.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level