SFDC BSA with Marketo

Rootshell Enterprise Technologies•Sunnyvale, CA

21h

About The Position

The SFDC Business Systems Analyst with Marketo partners with Sales and Marketing customers and a global IT team to evaluate, design, configure, and support the Sales and Marketing technology stack. The role translates business requirements into system and interface solutions, supports the full Sales cycle, and drives integrated solutions involving Salesforce and partner applications. The position includes hands-on Salesforce administration and configuration, security management, reporting, integration monitoring, functional design, testing, change management, and end-user acceptance. It also supports day-to-day application issues, data migration, system portfolio management, and strategic roadmap planning. The role may perform other duties as assigned.

Requirements

Bachelor's degree in Computer Science, Information Systems, or equivalent.
At least 5 years of experience in a Business Systems Analyst role supporting business units globally.
At least 5 years of experience with SFDC Sales Cloud administration.
Current Salesforce ADM-201 or ADM-211 certification.
Experience with ancillary Marketing applications that may interface with Salesforce.com and Marketo.
Deep understanding of Lead, Opportunity, Account Management, Account Planning, and Customer Communications.
In-depth knowledge of standard SFDC capabilities and experience extending them through AppExchange and/or integration with external systems.
Strong analytical skills for analyzing complex problems, processes, and systems and proposing solutions.
Good understanding of related business processes, such as contract management, quoting, and the order/fulfilment cycle, to support impact analysis and solution design.
Design and implementation experience with Salesforce.com, Partner Communities, Marketing Cloud, or Marketo.
Experience with Service Cloud, Sales Cloud, and Salesforce Lightning.
Ability to manage multiple projects concurrently and drive delivery and execution.
Ability to build business consensus and simplify processes and designs.
Ability to document interfaces and data flows.
Excellent written and verbal communication skills.
Ability to establish working relationships with personnel at all organizational levels.
Ability to effectively manage confidential information.
Ability to quickly learn new systems, processes, and technology.

Nice To Haves

Experience with project management tools and methodology.

Responsibilities

Partner with Sales and Marketing business customers and provide thought leadership.
Build productive relationships with a global IT team, including BSAs, developers, and DBAs.
Support evaluation, design, and architecture of the Sales and Marketing technology stack.
Understand the full Sales cycle and design solutions that interface with SFDC and partner applications, such as Salesforce Communities.
Drive a cross-functional and integrated approach to Marketing and Sales solutions.
Manage, drive, and lead technology evaluations.
Perform hands-on Salesforce system setup and configuration.
Manage Salesforce security, including roles, profiles, sharing rules, and permission sets.
Create and maintain fields, views, reports, dashboards, rules, workflows, and other Salesforce objects and functions.
Monitor and manage logs and errors for back-end system integrations with SFDC.
Translate business requirements into system solutions.
Analyze and determine application and interface solutions.
Design and develop complex reports as needed.
Drive and execute functional design, testing, change management, and end-user acceptance for projects and enhancements.
Work with relevant teams to support day-to-day systems and interface issues related to existing application solutions.
Suggest best practices and opportunities for improvement through automation or simplification.
Assist with data migration tasks, including mapping, cutover, and legacy loads.
Assist in System Portfolio Management and Strategic Roadmap activities.
Perform other duties as assigned.