Sfdc Bsa

Rootshell Enterprise Technologies • Santa Clara, CA

17h • Onsite

About The Position

Rootshell Enterprise Technologies Inc. is seeking an SFDC BSA for a direct client in Santa Clara, California. This is a long-term contract role supporting business stakeholders across groups such as Support, Services, and Partners on a global enterprise system. The role involves end-to-end implementation work, including project, issue, communication, and change management. Candidates invited to interview must provide a technical writing sample from their portfolio, such as use cases or system or functional specifications.

Requirements

• At least 5 years of hands-on Business Systems Analyst experience.
• At least 3 years of Salesforce.com experience in an Enterprise IT environment.
• Experience with Agile/SCRUM is required.
• Excellent verbal and written communication skills, including the ability to communicate with different organizational levels, business partners, and technical teams.
• Self-motivated team player with clear and effective communication skills.
• Strong time-management and organizational skills, with the ability to manage multiple and changing priorities.

Nice To Haves

• Experience with Service Cloud, Customer Support, Case Management, and Communities is strongly preferred.
• Salesforce Admin Certification (201) is preferred.
• Knowledge and experience with the Einstein platform.

Responsibilities

• Support business stakeholders across groups such as Support, Services, and Partners on a global enterprise system.
• Contribute to end-to-end implementations, including project management, issue management, communication, and change management.
• Provide expertise and advice on Salesforce Einstein solutions that follow platform best practices.
• Configure out-of-the-box Einstein and configure data sources to extract data from disparate sources.
• Perform peer code reviews.
• Provide a technical writing sample from a portfolio if invited to interview.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed