ServiceNow BSA
Rootshell Enterprise Technologies•Dallas, TX
About The Position
Rootshell Inc. is seeking a ServiceNow BSA for a direct client in Dallas, Texas. This is a long-term contract role. The position calls for business systems analysis, project management, and/or product ownership experience, including experience with ServiceNow ITSM and related practices. The analyst will contribute to backlog and user story work and support ServiceNow implementations.
Requirements
- At least 7 years of experience as a Business Systems Analyst, in Project Management, and/or as a Product Owner.
- At least 2–3 years of experience with the ServiceNow ITSM suite, including Incident, Problem, Change, Service Catalog, and SLA.
- User story writing, backlog management, and backlog prioritization experience.
- ITIL v3 Foundation certification.
- Strong consulting, oral presentation, and written communication skills.
- Proven analytical problem-solving skills.
Nice To Haves
- Experience with other ServiceNow modules, such as Demand Management, CMDB, and Event Management.
- Experience managing one or more new ServiceNow implementations.
Responsibilities
- Write user stories.
- Manage and prioritize the backlog.
- Apply business systems analysis, project management, and/or product owner experience to ServiceNow work.
- Support new ServiceNow implementations.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
