Settlement Reconciliation Analyst

Fortis•Plano, TX

12d

About The Position

Fortis provides payment technologies and solutions that help merchants and software partners grow through a proprietary payments platform. The company is a collaborative team of innovators, problem solvers, and builders operating in the rapidly expanding FinTech payments space. The Settlement Reconciliation and Recovery Analyst maintains the accuracy and integrity of settlement activity, bank and ledger balances, merchant funding, and outstanding exceptions such as ACH returns, refunds, and chargebacks. The role performs daily and monthly reconciliations, investigates financial exceptions, and works to recover funds from merchants when balances become delinquent, rejected, or otherwise uncollectible through normal processing. It also develops reporting, documents case activity, supports audits, and recommends process and control improvements.

Requirements

Experience with card association rules and understanding of transaction costs, including interchange and network fees.
Experience with payment processors such as Fiserv and FIS.
Experience with merchant services systems such as IQ, Access One, and Client Line.
Experience with data analytics tools or the ability to read and interpret large quantities of data.
Experience with NetSuite and reconciliation tools.
Strong analytical, problem-solving, and organizational skills.
Strong communication skills and ability to collaborate across departments.
Attention to detail and accuracy.
Analytical thinking, cross-functional collaboration, adaptability in a fast-paced environment, and proactive problem-solving.

Nice To Haves

Bachelor’s degree in finance, accounting, economics, or a related field, or equivalent experience.
Three or more years of experience in payments, reconciliation, settlement operations, or financial analysis.

Responsibilities

Perform daily, weekly, and monthly reconciliation of transaction and settlement data across multiple payment platforms.
Investigate and resolve discrepancies related to funding, chargebacks, fees, and settlement timing.
Ensure journal entries are accurate and complete in accordance with internal controls and policies.
Monitor recovery queues and reports for delinquent, rejected, or unbillable merchant balances, and take timely action to prevent further loss.
Coordinate recovery efforts with merchants and partners by phone and email, including balance validation, payment requests, payment arrangements, and follow-up through resolution.
Maintain daily reserve summaries and financial loss balances for merchants assigned to the recovery queue.
Reconcile recovery entries to merchant records, internal ledgers, and bank activity, ensuring receipts, reversals, write-offs, and transfers are accurately applied.
Compile supporting documentation and refer eligible balances to an external collection agency or other escalation channel according to company procedures.
Develop and maintain reports, reconciliations, dashboards, aging views, and trend analyses covering settlement activity, exceptions, recoveries, financial losses, and fee impacts.
Document case interactions, reconciliation findings, decisions, approvals, and supporting evidence with clear and relevant notes.
Identify recurring issues and control gaps, determine root causes, and recommend automation, system, reporting, or workflow improvements.
Support internal and external audits by providing reconciliations, documentation, analysis, and explanations of settlement and recovery processes.
Promptly notify management of significant exposures, aging items, adverse trends, compliance concerns, or barriers to recovery.