Analyst, Kroll Settlement Administrator

Kroll • Philadelphia, PA

2d • $24 - $27

About The Position

Kroll Settlement Administration, part of Kroll’s Business Services division, provides technology and consulting services for class action, mass tort, regulatory remediation, and government claims administration. Its settlement administration work includes notifying potential class members; reviewing and processing claims; calculating losses; auditing claims to determine damages; and processing and distributing funds to eligible class members under court direction.

The Analyst joins a case team and supports a Manager and/or Senior Manager in providing consistent, superior client service. The role manages a full caseload and helps ensure cases are executed on time, within budget, and to high quality standards. The Analyst is expected to be consultative, solution-oriented, collaborative, and capable of meeting deadlines. Kroll employees are expected to conduct themselves in accordance with Kroll Values.

Requirements

• College degree or comparable work experience.
• At least 2 years of direct client or customer contact experience.
• Excellent verbal and written communication skills and a professional, calm demeanor.
• Critical-thinking skills.
• Ability to work in a fast-paced, deadline-driven environment.
• High proficiency in Microsoft Office Suite, particularly Excel.
• Ability to collaborate with team members in person and in remote environments.
• Team-oriented approach and commitment to providing high-quality client service.

Nice To Haves

• Experience in the legal field or a service industry.
• Understanding of data sets and data management concepts.

Responsibilities

• Manage a full caseload of matters and proactively identify issues, conferring with leadership to develop mitigation plans.
• Manage cases to meet or exceed project requirements and deadlines, within budget and to high quality standards.
• Collaborate across the business to support timely project execution and case management.
• Handle escalated claim inquiries and communicate findings appropriately to clients, claimants, managers, and Senior Managers.
• Identify process challenges and communicate effectively with project teams and vendors as needed.
• Review project reports and summaries for accuracy and completeness, identifying case-related issues to address.
• Assist in developing business rules for claims processing and payments.
• Ensure related documentation accurately reflects requirements in applicable service agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level