Servicing Specialist - Floorplan Financing

First Business Bank•Indianapolis, IN

1d•Hybrid

About The Position

This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding. We’re looking for a motivated, detail-oriented Servicing Specialist - Floorplan Financing to support our business clients with their loan details. The Servicing Specialist is the primary point of contact for our clients, ensuring their day‑to‑day needs are met with accuracy, urgency, and care.

Requirements

Banking experience preferred
Able to effectively and professionally communicate with clients and internal team members.
Self-motivated, independent and able to effectively utilize training and resource materials.
Proficiency with Outlook, Excel, Word
Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.

Responsibilities

Serving as the go-to resource for our business clients
Processing new loans efficiently and within established turnaround times
Managing payoff timelines and releases
Reconciling monthly audit inspections and reporting findings to management
Ensuring clients maintain compliance with their agreements
Utilizing collection skills when needed to support portfolio performance
Delivering best-in-class customer service with every interaction
Developing a comprehensive understanding of bank policies, processes, and procedures

Benefits

Comprehensive Health, Dental, and Vision plans
Competitive compensation, with a focus on professional development and internal mobility
Paid vacation time (15 days minimum per year)
Paid sick leave (6 days per year)
1 day paid volunteer time
10 paid holidays (annually)
Paid parental leave
401(k) program with company matching, plus additional profit sharing contribution
Performance based annual incentive program
Free and confidential Employee Assistance Program
Wellness programs
Education Assistance Program
Employee Stock Purchase Program