Loan Servicing Specialist

Regions Bank•Hattiesburg, MS

1d•Hybrid

About The Position

At Regions, associates are encouraged to build a career with opportunities. The company values results, quality, strength, integrity, and a drive to succeed. Regions is committed to safeguarding private information submitted by applicants, which will be used solely for evaluating qualifications and experience for job opportunities, stored according to regulatory requirements for a minimum of three years, and not used for marketing or shared outside of Regions unless legally required. Applicants can review, modify, or update their information via the careers section. The Loan Servicing Specialist performs various operational tasks within Loan Servicing, including special servicing, loan workout, investor relations, and loan operations. This position requires time tracking and is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act. The position may be filled at a higher level depending on the candidate’s qualifications and relevant experience. Regions' culture is built on five core values: Put people first, Do what is right, Focus on your customer, Reach higher, and Enjoy life, driving a mission to make life better through financial investments and volunteering in communities.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Data entry and typing skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills

Nice To Haves

One (1) year of banking or related work experience

Responsibilities

Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects documents/reports
Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under general supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices